Community Central Referral Service commissioning underway

A central service that effectively refers people who need support (or frontline workers) to the services, supports or programs they need – that is the focus of a commissioning cycle now underway.

It is a service with the potential to benefit multiple community service programs including Homelessness and Child, Youth and Families Support Services (CYFSP), and child protection (CPS) sectors.

We are now in DISCOVER, looking at referral experiences, functions of a central referral service and examining the needs of different programs/service and clients.

We have identified and documented what we already know and what we need to explore in the draft Community Central Referral Service Discovery, and we invite you to review and provide your feedback by 1 September.

In addition, you can start considering the functions of the Community Central Referral Service during an activity planned for existing workshops:

• CYFSP on 8 August 2023,
• Homelessness Complex Clients on 17 August 2023, and
• MACR Service Design on 22 August 2023.

We will consolidate insights from these existing workshops and invite interested sector partners and government representatives to design the Community Central Referral Service in two future workshops:

• 12 September 2023
• 10 October 2023

For more information and to provide feedback email CSDCommissioning@act.gov.au by 1 September.

To receive the Commissioning Conversations newsletter subscribe to receive the next edition

Page updated: 28 Feb 2024