Changes to current systems, policy and governance processes are needed to enable co-production, integrate commissioning outcomes with the Wellbeing Framework and ensure that whole systems are commissioned rather than a narrower focus on NGO delivered components.
Organisational culture and commitment
Challenge - how we recognise organisational cultural issues at play and continue to strengthen and sustain our collective commitment to commissioning over 10 years.
- Organisational cultural issues will play a role in the success of the move to commissioning for outcomes.
- Where government and the sector are not able to interface smoothly, gaps can emerge.
- Where organisational priorities and interests are privileged over individual and community needs, competition and territorialism can limit collaboration and prevent good outcomes for service users.
- We need to recognise where we have cultural issues and barriers and ensure our collective commitment to the shared principles for commissioning remains meaningful and strong.
- The shared principles for commissioning guide the practice of commissioning as a new way of working together that can overcome cultural issues.
Our action
– To work closely with leaders in government and the sector to support informed advocacy for commissioning and lead and champion change for the system to support Canberra’s most vulnerable people.
Contributes to reform outcome (s)
– Better respond to community need, both existing and emerging, through increased flexibility and opportunities for innovation.
Role of all ACT Human Services Directorates
Challenge – supporting ACT Human Services Directorates with sector relationships to embrace commissioning as a practice over the next 10 years.
- To date, commissioning has formed partnerships between government and the sector where funding is managed by the ACT Health Directorate and/or the Community Services Directorate.
- To realise the full system reforms and the relationship transformation between government and the sector, more Human Services Directorates of the ACT Government will need to understand, be involved in and/or embrace commissioning as a practice.
- We need to consider how we integrate the commissioning intentions of other Directorates and support capability within these other areas of government and their respective sectors. This activity needs to ensure consistency in the practice of commissioning as cycles begin.
- We also need to consider the strategic relationships between government and the sector that shape frameworks and initiatives which intersect with commissioning.
Our action(s)
– To expand the understanding and practice of commissioning to additional Directorates in ACT Government
Contributes to reform outcome (s)
Improve integration across the service systems to support seamless and holistic care, and transitions between services
Page updated: 28 Feb 2024
