In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000


Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call

131126

Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700

healthdirect

24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Disclosure Log


The Community Services Directorate Disclosure Log provides details relating to requests for access to information held by the Directorate. Requests are made under the ACT Freedom of Information Act 2016 (the Act).

The Disclosure Log provides links to access applications, decision notices and documents released to the applicant. Information is published on the disclosure log not earlier than three working days and not later than ten working days after the day the decision notice is given to the applicant.

Please note access applications for personal information are NOT included in the disclosure log.

The Act can be viewed on the ACT Legislation register

Reference No. Date of Application Details of Application Decision and Decision Date Fees/Time Spent on Application Details of reviews by Ombudsman/ACAT Decision notice & information given (including additional information given by Ombudsman/ACAT)
CSD 18/4 11-Jan-18 All documents created in the reporting, investigating and disciplinary action taken in relation to sexual harassment complaints made against senior executive service officials employed in the ACT Community Services Directorate. I seek these documents created within the period beginning January 1 2015 and ending January 11 2018'. No documents found
05-Feb-18
No fees charged; 18 days; Uploaded 13/2/18
CSD 18/8 25-Jan-18 Any advice, either internal or sent to the relevant minister, concerning the decision to close the Symonston respite facility operated by Disability ACT (near the Mugga Lane tip) produced since 1 January 2013. Please redact any personal information contained within these documents as necessary. Partial access given
20-Mar-18
No fees charged; 39 days. Consultation conducted and Applicant agreed extension.; Completed within statutory time frame.; Uploaded 29/3/18
CSD 18/6 24-Jan-18 I seek all documents created in the reporting, investigating and/or disciplinary action taken in relation to sexual harassment complaints made against any employee of the ACT Community Services Directorate. I seek these documents created within the period beginning January 1, 2014 and ending January 11, 2018. Partial access given
16-Mar-18
No fees applicable; 36 days to process, applicant agreed to extension; Completed within statutory time frame.; Uploaded 29/3/18
CYF 18/35 25-Jan-18 I seek the report created by the Child and Youth Protection Service Case Analysis Team which was developed in response to the Glanfield Inquiry Partial access
22-Mar-18
No fees charged; 40 days; Uploaded 10/4/18
HACT 18/41 02-Feb-18 Material relating to the Housing and Homelessness Summit dated 17 October 2017 Partial access granted
10-Apr-18
Fees and charges not applicable ; 46 days (Applicant agreed to an extension); Completed within statutory time frame; Uploaded 24/4/18
CSD-18/5 23-Jan-18 I seek access to all documents - including internal briefings and correspondence - generated in the formulation of policy preventing community groups from applying for liquor permits at the 2018 National Multicultural Festival. Partial Release
18-Apr-18
No fees applicable; Processing time - 58 days ; completed within statutory timeframe, applicant agreed to extension of time.; Uploaded 3 May 2018
HACT 18/59 09-Apr-18 I am wanting to get a copy of a Ministerial brief that would have been prepared for the Minister for Housing, in relation to advice the Department gave the Minister around closing Inanna Inc. in August 2016 Partial access
07-May-18
No fees charged; 19 working days; Uploaded 22 May 2018
CSD 18/7 06-Jun-18 'Documents relating to hospitality declarations/declarable gifts/hospitality/sponsorship by Directorate executives and staff over the past five years. I understand there should be a register that covers this detail.' Partial access granted
01-Jan-18
64 Working days.; Applicant agreed to an extension of time; Application completed within statutory timeframe
CYF 18/48 Blank forms 26-Apr-18 I write to request under the Freedom of Information Act 2016 (FOI Act) blank copies of forms that are currently available for use at Bimberi Youth Detention Centre. Examples of forms may include, but are not limited to, incident report forms, detainee release forms, request forms for items by detainees, and other forms used by detainees, ACT Government employees, third parties, or members of the public. Partial access given
07-Jun-18
30 working days.; Applicant agreed to an extension of time.; Decision made in time.
CSD 18/10 02-May-18 “I seek documents or created by the department related to the Older Persons Abuse Prevention Referral and Information Line. Specifically, I would like the following: - How many calls the hotline has received so far this year; - The response rate in 2015-16, 2016-17 and so far this year; - Any reports or reviews held or created by the Directorate on this service.” Partial access (some information publicly available)
20-Jun-18
35 Working days.; Applicant agreed to an extension of time. ; Completed within statutory time-frame.
CSD 18/53 09-Mar-18 '“I request under the Freedom of Information Act 2016 valuations and page one of the Contracts for Sale for housing acquisitions made by the ACT Government, including those made by Housing ACT and the Public Housing Renewal Taskforce since 1 July 2016, that were considered by Cabinet. Refused Access Application pursuant to section 43(1)(e) of the FOI Act 2016.; Decision made within statutory time-frame; Uploaded 23 July 2018
06-Jul-18
Fees not applicable; 40 Workings days; Application consultation revised scopes provided on 16 April 2018, and 16 May 2018
CYF 18/59 12-Jun-18 “The psychometric assessment, the health and fitness assessment, and the selection criteria used in the application process when new youth workers are recruited for employment at Bimberi Youth Justice Centre.” Partial release; Section 35 (1)(b)
10-Jul-18
Fees not applicable; 20 working days; Completed within Statutory Timeframe
CSD 18/13 29-Jun-18 Canberra and region social and market survey - the most recent survey Full Access
26-Jul-18
No fees charged; 20 days
CYF 18/47 19-Apr-18 Under the Freedom of Information Act I would like to request the following: Incident reports for the 10 assaults inside Bimberi between July-December 2017 (as outlined in the recently released headline indicators report) Supporting information for the five segregation directions issued between July-December 2017 e.g. documents showing why the direction was issued, for how long etc ( as outlined in the recently released headline indicators report) Please redact the names and ages of detainees as well as the names of staff as needed. I wish to receive all documents electronically to this email address. Access Refused
27-Jul-18
No fees charged; 69 working days; Applicant agreed to extension of time; Completed within statutory timeframe
HACT 18/64 02-May-18 “Housing ACT data in relation to the number of maintenance complaints received and the response times for these complaints for the period 1 January 2017 to 2 May 2018. Could the data please be provided in a table format and include the breakdown of complaint category (or type) e.g. mould, property condition, maintenance not done etc; the number of these complaints completed in time and those not completed in time (for each category). The data should include complaints received by the Total Facilities Manager Spotless, and those escalated to Housing ACT (second level). Information relating to tenant responsible maintenance charges is not required. Full Access
03-Aug-18
No fees charged; 66 working days to process; Revised scope received 4 May 2018; Applicant agreed to extension of time; Completed within statutory timeframe
HACT 18-71 30-May-18 `...copies of the minutes from the 25 Transforming Communities Partnership meetings since the partnership's inception to the end of the 2016/2017 financial year.' Partial access
03-Aug-18
Fees not applicable.; 47 working days.; Applicant agreed to extension of time.; Completed within statutory timeframe.
CYF 18/51 12-May-18 • The number of child protection workers in 2016, 2017 and 2018 (headcount and FTE); • Copies of (formal) complaints made by Community Services Directorate child protection workers in 2016, 2017 and 2018; • The results of any workplace surveys conducted by Child and Youth Protection Services in 2016, 2017 and 2018; • Average wait times for the CYPS (Child Abuse Protection intake line) hotline in 2016, 2017 and 2018. Partial access given 15 August 2018
15-Aug-18
No fees applicable; 66 working days to process; Applicant agreed to extension of time; Completed within statutory timeframe
CSD 18/14 - Seniors Matters (2017-18 Estimates) 30-Jul-18 ' 1) All documents and briefing notes prepared for the Estimates Committee 2018-19 hearings on 27 June 2018 in relation to all seniors matters’ Partial access granted an provided on 27/8/18
24-Aug-18
20 Working days; Fees and Charges not applicable
CSD 18/16 - Budget Estimates Hearings (Women's matters) 30-Jul-18 '3) All documents and briefing notes prepared for the Estimates Committee 2018-19 hearings on 27 June 2018 in relation to all women’s matters' Partial access granted; Provided to applicant on 27/8/18
24-Aug-18
20 Working days; Completed within statutory time-frame; Fees and Charges not applicable
CYF 18/67 27-Jul-18 • All internal documents, discussions, emails and similar sent/ received by CSD staff in relation to this request, particularly (but not exclusively) related to the directorate's decision on the request; • Any internal and external advice provided to directorate decision makers in the course of making this decision; and • All briefings, memos and similar provided to the relevant minister concerning this request Notice of Decision signed 22/10/18; Notice of Decision sent 25/10/18
29-Oct-18
Fees not applicable; 63 working days; Completed within statutory time frame
HACT 18/67 22-May-18 Application was transferred to CSD under section 57 of the FOI ACT: I seek information related to Block 17 Section 228, Conder Land transfer. I seek documents relating to the purchase/sale/transfer of the block known as: Block 17, Section 228 Conder Deposited Plan 11383, also known as 35 Sidney Nolan Street Conder ACT. I believe it was transferred from ACT Government to Argyle Community Housing Ltd on the 10th December 2017. I seek documents and information relating to the decision of the transfer: * why this transfer was done, * who authorised it, * what discussions or consultation took place, * where and when was the notification made * what conditions were applied to the purchase/granting/transfer, and * what consideration/compensation (financial or otherwise) was provided to the ACT Govt for this transfer. I do not require a copy of the title transfer, as I have that. Partial access granted
28-Oct-18
Fees not applicable; 113 days processing time Applicant agreed to requests for extensions of time; Applicant agreed to requests for extensions of time; Application processed within statutory timeframe
HACT 18/90 27-Aug-18 Applicant seeks: "Work orders relating to kitchen upgrades to be carried out at xxxx and xxxx from June 2017 til current date" Partial access granted.; Open Access - partial disclosure (disclosure log)
06-Nov-18
52 working days.; Applicant agreed to an extension of time frame.; Application completed ahead of due date.
CSD 18/17 (Women's matters #2) 30-Jul-18 All records of correspondence, meetings, telephone conversations, letters, file notes, emails, minutes, briefings etc. created in the process of creating briefing notes and documents the Estimates Committee 2018-19 hearings into women on 27 June 2018. Full access
13-Nov-18
No fees applicable; 76 Working days.; Time frame extended with agreement from applicant and third party consultation; Completed ahead of due date
CSD 18/18 02-Oct-18 “All complaints or concerns raised by detainees at the Bimberi Youth Justice Centre to the Official Visitor(s) from January 2017 to October 2018; and All reports produced by the Official Visitor(s) in relation to the Bimberi Youth Justice Centre in the same timeframe” Partial access granted - released with deletions
14-Jan-19
71 Working days.; Applicant agreed to an extension of time. Request completed ahead of statutory timeframe
  • Nil
CSD 18/21 12-Nov-18 Documents generated or received by the ACT Government in relation to the Women's Safety Mapping Survey Tool, done by the Women's Centre for Health Matters Partial access granted.
12-Feb-19
63 working days.; Decision made within statutory timeframe.; Applicant agreed to an extension of time.
CSD 18/15 - Seniors matters Estimates Committee Hearings 2018-19 (#2) 30-Jul-18 “All records of correspondence, meetings, telephone conversations, letters, file notes, emails, minutes, briefings etc. created in the process of creating briefing notes and documents the Estimates Committee 2018-19 hearings into seniors on 27 June 2018" s39 application not decided in time ; Decision made with respect of access application 48 days after due date
12-Feb-19
Fees not applicable
CSD 18/20 24-Oct-18 “I seek work health and safety committee reports for the past five years held or created by the Community Services Directorate.” Partial access
18-Feb-19
HACT 18/107 07-Dec-18 I would like to request all government documentation relating to the purchase of off-the-plan units from ACT property developer GEOCON's High Society apartments in Belconnen. In particular, any purchase by the ACT government relating to opportunities for public housing. No documents held
19-Feb-19
49 days processed in agreed time
CSD-18/22 20-Nov-18 Final briefing notes and documents prepared for the 2017-18 Annual Report Hearings for Minister Berry Partial Access
25-Feb-19
No fees charged; 66 working days; Applicant agreed to an extension of time
CSD-18/23 20-Nov-18 Final briefing notes and documents for the 2017-18 Annual Report hearings for Minister Ramsay. Full Access
25-Feb-19
No fees charged; Applicant agreed to an extension of time; 66 working days
CSD-18/24 20-Nov-18 Final briefing notes and documents for the 2017/18 Annual Report hearings for Minister Stephen-Smith Partial access
25-Feb-19
No Fees charged; 66 working days; Applicant agreed to an extension of time
CSD-18/25 20-Nov-18 Final briefing notes and documents for the 2017-18 Annual Report hearings for Minister Steel Full access
25-Feb-19
No fees charged; Applicant agreed to an extension of time; 66 working days
CYF 18/92 05-Dec-18 “We request the following documents from the Minister and/or from the Directorate and/or any business unit or division of the Directorate including information under the control of the respective officer in charge at the youth justice centre: • The register of strip searches conducted at the facility for the period 1 June 2018 to 30 November 2018, including (but not limited to): • the gender and Indigenous status of detainees subjected to strip searches; • information pertaining to the number of strip searches conducted; • the number of items of contraband located as a result of strip searches; and • The nature if those items. • Any other documents that provide guidance on the conduct of strip searches of detainees, including, without limitation, instructions, manuals, guidelines, policies and directives. Partial release
12-Mar-19
Fees not applicable; 65 working days (applicant agreed extension); processed in time
CSD 19/01 05-Feb-19 Seeking final results of all surveys and polls conducted by third parties or the ACT Government itself since 6 December 2018. Full release
01-Apr-19
Nil fees charged; Applicant agreed to an extension of time; 40 working days
CYF 19/12 15-Mar-19 “I write to request under the Freedom of Information Act 2016 (FOI Act) all critical incident reports between 1 November 2017 and today that include errors in giving medication to detainees at Bimberi Youth Justice Centre. I understand that, because of privacy issues, these reports will be thoroughly anonymised. I also request a copy of the internal review that was completed in response to these incidents, including its six recommendations. I make this request pursuant to section 30 of the FOI Act.” Access Refused
24-Apr-19
No Fees Charged; 27 days to process; Applicant agreed to an extension; Completed within the statutory timeframe; Uploaded 8 May 2019
HACT 19/03 05-Feb-19 "............ is seeking data on public housing stock by suburb in the ACT as at 30 June 2018. If historical data can also be made avaliable that would be appreciated." Full release
24-Apr-19
nil fees; 60 working days
CSD 19/05 06-Mar-19 “I would like to request access to any documents relating to XX, and also to the Black Magic hot air balloon, also referred to as Golly. Please could you add any information relating to the banning of the Black Magic balloon from flying as part of the Canberra Balloon Spectacular.” Partial Access ; 13 May 2019
13-Jun-19
No Fees Applicable; 45 working days ; Applicant agreed to extension; Completed within statutory timeframe; Uploaded 23 May 2019
CSD 19/06 26-Mar-19 Management of ACT Government funding and applications for funding and grants provided to or for the Australian National University {ANU), including the management of ACT Government funding for ANU programmes, and the termination of funding or grants, from 31 October 2016 to date. These documents may include, but are not limited to, correspondence, COAG documents, Commonwealth advice, Ministerial briefs, internal documents, meeting notes, assessments or analysis of the issue, advice received, directions to or from ACT Government officials or individual school administrations, media enquires or planning for enquires, contingency plans and stakeholder consultation. Administrative documents may be excluded, such as an automatic reply acknowledging receipt of an email or room bookings. I am also happy to exclude duplicate documents. No documents held.
06-May-19
No fees charged.; Processed in 27 working days.; Applicant agreed to an extension of time.
CYF 19/10 28-Feb-19 I write to request under the Freedom of Information Act 2016 (FOI Act) all documents, and briefing notes prepared for the Minister for Children, Youth and Families by the Community Services Directorate in relation to the ACT family that recently won a five-year battle against the ACT government (as reported by the Canberra Times on 17 February 2019). For reference, this matter was raised to the Minister during Question Time on 20 February 2019. Partial release
17-May-19
No fees applicable ; 51 working days (completed before agreed extension date)
  • Nil
CYF 19/09 06-Feb-19 Care and Protection worker complaints made to management (which have been formally escalated above the direct supervison framework), the directorate or minister in relation to the job they do, how they perform their work and the processes involved in performing their duties. If individual complaints are not able to be released for any reason, I seek a summary of the issues raised in each complaint. Partial Access
21-May-19
No fees charged; 66 working days to complete; Scope revised on 7 March 2019; Applicant agreed to an extension of time; Completed within statutory timeframe
CSD 19/04 - National Multicultural Festival 01-Mar-19 “Briefings Notes prepared for the Minister for Multicultural Affairs, in relation to the 2019 National Multicultural Festival, in particular the briefing for the Launch of the National Multicultural Festival (NMF) and general briefings prepared for the NMF, excluding any Event and Function briefs.” Partial disclosure
13-Jun-19
Fees not applicable; Processed within agreed time frame ; Total processing time 69 days
HACT 19/10 13-Feb-19 "All risk assessment for fire in multi-storey property complexes that contain public housing properties since 1 January 2018 to date" Partial access given
12-Jun-19
No fee charged; 81 days; Applicant agreed to extension and consultation conducted
HACT 19/13 26-Feb-19 "I would like to seek relevant information on the residents and their movements form the following sites that have undergone recent development. Allawah Court (Braddon), Currong Apartments (Braddon), De Burgh Street - North and South (Lyneham), Gowire Court (Narrabundah), Karuah (Dickson), Northbourne Flats (Braddon), Northbourne Flats (Turner), Owen Flats (Lyneham), Dickson Flats (Dickson), Red Hill Housing Precinct (Red Hill). For the time frame of data collection, could I please have data, organised into years, for the period of the 5 years leading up to their closure or the present date if they are still operating." Full access given
11-Jun-19
No fees charged; 70 working days; Applicant agreed to the extension
HACT 20/02 10-Jul-19 “The numbers of vacant and occupied Public Housing Properties per suburb for the Woden Region, including: Mawson, Farrer, Isaacs, Torrens, Pearce, Chifley, Lyons and Curtin” Full Access given on 16 September 2019
16-Sep-19
No Fees; Scope revised on 12 July 2019; 49 days - Applicant agreed to an extension; Completed within statutory timeframe; Uploaded 25 September 2019

Ombudsman Review

The decision on an access application is a reviewable decision as identified in Schedule 3 of the Act. An applicant has the right to seek review by the Ombudsman under section 73 of the Act within 20 working days from the day the decision is published on the disclosure log, or a longer period determined by the Ombudsman. For more information visit http://ombudsman.act.gov.au/Freedom-of-Information.

Applicants wishing to request a review of the decision on access may write to the Ombudsman at:

The ACT Ombudsman
GPO Box 442
Canberra ACT 2601

Or via email: actfoi@ombudsman.gov.au

ACT Civil and Administrative Tribunal (ACAT) Review

Under section 84 of the Act, if a decision is made on an Ombudsman review the applicant may apply to the ACAT for a review of the Ombudsman decision. Further information is available from the ACAT.