In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Elder Abuse

Preventing Elder Abuse

For information and advice contact the Older Persons ACT Legal Service (OPALS) on(02) 6243 3436 or via email on

Elder Abuse is any behaviour or action within a relationship of trust that harms an older person. It includes financial, psychological, physical, sexual, social abuse and neglect.

Respecting Our Elders

Photo of older women

Elder abuse is defined as the mistreatment or exploitation of an older person by someone that they know and trust.

Types of Elder Abuse

Financial Abuse

Financial Abuse involves the illegal or improper use of an older person’s finances or property. It can include:

Psychological Abuse

Psychological Abuse is the infliction of mental anguish involving actions that cause fear of violence, isolation or deprivation and feelings of shame, indignity or powerlessness. It can include:

Physical Abuse

Physical Abuse is the infliction of physical pain, injury or physical coercion. It can include:

Sexual Abuse

Sexual Abuse or exploitation can include:

Social Abuse

Social Abuse involves preventing a person from having social contact, or access to social activities. It can include preventing independence with threats, manipulation and control as well as:


Neglect is the failure of a carer to provide the necessities of life to a person for whom they are caring. It can be intentional or unintentional, and include:Photo of a group of people


Who is at Risk?

Abuse of older people crosses gender, socio-economic, religious and cultural boundaries.

Abuse is most likely to be inflicted by family members, especially an older person’s adult children. Older people are at increased risk of abuse when they:

Preventing and Responding to Elder Abuse in the ACT

In the ACT the Elder Abuse Prevention Program is coordinated by the Community Services Directorate’s Community Participation Group. The Elder Abuse Prevention Working Group and the ACT Ministerial Advisory Council on Ageing provide advice about this program as required.

Prevention Pathways

First Response Questions

Financial abuse

Psychological abuse

Social abuse



Finding Help and Advice

There are a range of organisations and services who provide information, advice and referral.

Aboriginal Legal Service (NSW/ACT)
An Aboriginal community organisation assisting Aboriginal and Torres Strait Islander men, women and children with court representation, advice and information, and referral to further support services. link| 6249 8488

ACT Civil and Administrative Tribunal
Guardianship and management of property orders. link | 6207 1740

ACT Disability, Aged and Carer Advocacy Service
ADACAS provides free, independent advocacy and information for people with disabilities, older people and their carers in the ACT. link | 6242 5060

ACT Human Rights Commission
Deals with complaints about discrimination, health services and services for older people and their carers. link | 6205 2222

ACT Law Society
A contact point for anyone seeking specialised legal advice or pro-bono assistance with a legal matter.
The ACT Law Society can also be contacted for assistance if a person has been dealing with a legal practitioner whose conduct has been unethical.
www.actlawsociety.asn.auExternal link |6274 0300

ACT Policing
24-hour emergency response 000
24-hour assistance line 131 444
Crime Stoppers 1800 333 000
General enquiries 6256 7777

Aged Care Complaints Commissioner
Provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government. link | 1800 550 552

Canberra Community Law
A community legal centre providing legal services to people on low incomes or facing other disadvantage in Canberra and its region. link | 6218 7900

Care Inc
A community organisation set up to ensure low income consumers are treated fairly and have support to overcome debt.
www.carefcs.orgExternal link | 1800 007 007

Council on the Ageing — ACT
COTA ACT is the peak non-government organisation concerned with all issues related to ageing in the ACT. link | 6282 3777

Health Services Commissioner
The Commissioner’s mandate is to consider complaints about the provision of health services and services for older people, and complaints about contraventions of the Health Records (Privacy and Access) Act 1997. link | 6205 2222

Legal Aid ACTPhoto of older men
Helps people, especially those who are socially and economically disadvantaged, in the ACT with their legal problems. link | 1300 654 314

Public Trustee and Guardian
Help and advice with will-making and with asset services under Enduring Power of Attorney. link | 6207 9800

Victims of Crime Coordinator link
| 1800 822 272

Women’s Legal Centre
A community legal centre for women in Canberra and the surrounding area. The centre is run by women and aims to improve women’s access to justice.
womenslegalact.orgExternal link | 6257 4499

Need Help or More Information?

Visit Link or contact the Older Persons ACT Legal Service (OPALS) on (02) 6243 3436 or via email on

A confidential telephone service for callers who are seeking advice on elder abuse.