In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Home and Community Care Services, Concessions Information and Programs

Contact Canberra Directory - Information and Support Services
ACT Assistance - Support, Advice, Concession and Rebate Information
My Aged Care
Carers ACT
Commonwealth Respite and Carelink Program
DPS Guide to Aged Care
Department of Veterans' Affairs
Health Directorate - Aged Care and Rehabilitation
Australian Red Cross - Community Care Programs
Baptist Community Services
CatholicCare - Aged Care
Communities at Work - Home and Community Care
Goodwin Community
IRT In-Home Care
Uniting Care Ageing
RSL LifeCare@Home Canberra
Dementia Australia
Parentlink - Grandparenting
Family Relationships Online - Grandparenting
Women ACT
Support Asian Women's Friendship Association Inc (SAWs)
Companion Card
The Salvation Army
St Vincent de Paul Society
Arthritis ACT
MS Australia
ACT Palliative Care Society
Respecting Patient Choices - Advance Care Planning
Arranging a Funeral
Bereavement Services
ACT Chinese Aged Care Information Service
Community Multicultural Community Forum
Positive Ageing in the Company of Animals
Council on the Ageing (COTA)

Contact Canberra directory – Information and Support ServicesVolunteering and Contact ACT

Information on Support Services and Counselling specifically for ageing people can be found on the Contact Canberra Community Information directory. Link

ACT AssistanceACT Government Logo - Support, Advice, Concession and Rebate Information

Comprehensive website providing information, assistance and advice on the following subjects: Housing and Rates, Transport and Registration, Food, Education and Training, Utilities, Health and Dental, Legal Advice, Money, Someone to Talk To, Fees and Fines. External Link

My Aged Care myagedcare

The My Aged Care Gateway has been established by the Australian Government to help you navigate the aged care system. There is a website and a national contact centre which provide you with information on aged care, whether for yourself, a family member, friend or someone you're caring for.

For information about aged care services please go to My Aged CareExternal Link, a website established by the Australian Government to help you navigate the aged care system, and to give people more choice, more control and easier access to a full range of aged care services.

The contact centre can be phoned on 1800 200 422 between 8.00am and 8.00pm on weekdays and between 10.00am and 2.00pm on Saturdays.

My Aged Care WebsiteExternal Link


Carers ACT

The major provider of carer services and supports in the ACT. It aims to lead change on behalf of carers through representation, policy development and advice to government. External Link


This program offers information and advice to link you into ACT’s community care services, including household help, home modification, aged-care homes and much more:
1800 052 222 (free call from local phones, mobile calls at mobile rates)


DPS Guide to Aged CareDPS Publishing

A useful resource regarding aged care services andgoods is the DPS Guide to Aged Care website operated by DPS Publishing. External Link


Department of Veterans' AffairsDepartment of Veterans' Affairs

Supports those who serve or have served in defence of our nation. Web site includes information on benefits and services, and on health and wellbeing. Link


ACT Health Directorate

Heath Directorate - Aged Care And Rehabilitation Link

These services include prevention, assessment, dianosis, treatment, support and rehabilitation for older people and people experiencing disability following an illness/trauma.

Equipment Services Link


Australian Red Cross - Community Care Programs

Australian Red Cross provide a range of services and programs for older people living in the Canberra and South-East NSW to overcome social isolation and to improve their personal wellbeing and overall quality of life.Australian Red Cross

  • MATES (Older People ACT)
  • Meals on Wheels (ACT)
  • Community Visitors Scheme
  • Telechat Meals on Wheels
  • Telecross
  • Red Connect (Personal Alarms)

Call 6234 7634, 9.00am - 5.00pm, Monday to Friday. Link


Aglicare - ACT ServicesAnglicare Link

Central Region Services Link
- stroll down list to see details


Baptist Community Services - Aged CareBaptist Community Services

Home and community support services. Link


Catholic CareCatholicCare - Aged Care

Home and community support services. Link


Communities at Work - Home and Community Care ProgramsCommunities at Work - Home and Community Care

Home and community support services. Link


Goodwin Aged Care and Active Independent LivingGoodwin Home Care

We will work with you on a personalised schedule and suite of services so you can choose to stay in the home you love for as long as possible whilst enjoying a greater quality of life. A key point of difference at Goodwin is that our in-home care team includes specialised and dedicated clinical coordinators who provide a high level of clinical expertise to clients and advice to carers. Link


IRT In-Home CareIRT In-Home Care

Home support services. Link


Uniting Care Ageing

Home support services.Uniting Care Ageing External Link


RSL LifeCare@Home CanberraRSL Life Care

Providing care and companionship in your home, to assist older citizens to maintain as much independence as possible.


Dementia Australia

The peak body representing the interests of people affected by dementia in the ACT. Dementia Australia

Offers a range of services and support to clients including counselling, education and information services. External Link


A useful page that includes general information, tips, links to further resources, and a printable PDF factsheet: ParentLink

Family Relationships Online - GrandparentingFamily Relationships Online

Useful information for carers, including those with formal and informal grandparenting responsibilities.

More information about Relationships OnlineExternal Link


Women's Information and Referral CentreWomen ACT

The ACT Government's online information service for women and girls brings together the Office for Women and Women's Information Referral Centre websites and includes an enhanced Women's Service Directory. External Link


Support Asian Women's Friendship Association Inc (SAWs)Support Asian Women's Friendship Association Inc (SAWs)

SAWs is a women’s organization that aims to provide support and assistance to women from Asian backgrounds through various social and educational activities. Link


Companion CardCompanion Card

The Companion Card enables people with disability who require lifelong attendant care support from a companion to participate at most venues and activities to do so without incurring the cost of a second ticket for their companion (at participating venues). The Card also allows an accompanying carer companion to travel free on ACTION buses.


Salvation ArmyThe Salvation Army

Services include clothing and assistance centres, support for women in domestic violence situations, care for people with psychiatric disabilities, gambling counselling and financial counselling. External Link


St Vincent de Paul SocietySt Vincent de Paul Society

Services include home and hospital visits, homeless person's services, clothing and assistance centres, care for people with psychiatric disabilities, gambling counselling and financial counselling.!act External Link


Arthritis ACTArthritis ACT

Arthritis ACT is a non-profit organisation that aims to improve the quality of life of people in the ACT who are suffering from arthritis, osteoporosis and other musculokeletal conditions. External Link


MS AustraliaMS Australia

Supports people with multiple sclerosis (MS) through specialist programs for people with MS, their families, carers, friends and health care professionals. External Link


ACT Palliative Care SocietyACT Palliative Care Society

“Working with individuals and organisations to facilitate, promote and improve palliative care in the ACT and to offer compassion and support to the terminally ill, their carers and their families.” External Link


Respecting Patient Choices - Advance Care PlanningRespecting Patient Choices - Advance Care Planning

If your choices for future health care are properly documented - they can be respected. External Link


Arranging a Funeral

Below are the websites of some local funeral directors, all of which provide useful advice on planning for the funeral of a loved one. External Link External Link External Link External Link Link


Bereavement Services

Grief Resource Service

Provides information and resources about various issues of loss and grief such as death, divorce or separation, loss of a pet or companion animal, life threatening illness or disability.
Phone: 02 6291 4994
Mail: PO Box 5022, Chisholm ACT 2905


A not-for-profit volunteer organisation offering grief support for those grieving over the death of their partner. Link

Carers ACT Cares ACT

Offers a counselling service for carers. Link

Centrelink Support

Bereavement Allowance Centrelink Link

Bereavement Payment Link

Community Multicultural Community ForumCanberra Multicultural Community Forum

The forum promotes the common interests, and articulates the purpose and direction, of the multicultural community in the ACT through community collaboration and consultation; engagement and participation in public debate; formulation of relevant policies; representation to Government; and community education, conferences, seminars. External Link


ACT Chinese Aged Care Information ServiceACT Chinese Aged Care Information Service

Offers current and appropriate information on aged care and health topics for the Chinese Community

Phone number (02) 6248 5929.


Positive Ageing in the Company of AnimalsAnimal Welfare League Australia

A practical resource designed to provide and generate knowledge. Content includes pet friendly policies, guidelines and models for providers and listings of pet - friendly aged care facilities for older pet owners. Link


Council on the Ageing (ACT)Council on the Ageing ACT

Working to protect and promote the well-being, rights and interests of all older people in the ACT and their carers, and offering a range of services and support options for older people in the ACT community. Link