In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Emergency Factsheets

The following fact sheets have been prepared by the Department of Human Services for the purpose of assisting members of the community cope with the impact of prolonged essential service disruption or natural disaster.

People are usually surprised at how much a crisis or trauma affects them. It frequently changes the way they think, their values, habits, feelings and behaviour. In fact, it may influence most aspects of their life.

Usually people do not expect their families to be affected, but a major event or crisis in the life of one person always influences their family. Although it is made up of individuals, a family is a unit. What changes one member changes the others.

A crisis or critical incident can bring benefits to a family in the form of greater understanding, closeness or a new appreciation of each other. Sometimes it can bring difficulties and misunderstanding, especially if family members do not understand why they are having to adapt to each other in new ways.

After an Emergency - A Guide to help you recognise and manage stress symptoms after crisis emergency situations [PDF 137KB]

Children and Crisis [PDF 126KB] [RTF 458KB]Family and Crisis [PDF 141KB] [RTF 464KB]
Teenagers and Crisis [PDF 136KB] [RTF 460KB]

Knowing your neighbours could save your life

Drop-in Centres [PDF 118KB] [Word 246KB]

Giving Psychological Support

Human Recovery for Emergencies Information for Workers in Emergencies [PDF 147KB] [RTF 468KB]

The Human Face of Disaster Recovery Information for Human Service Workers in Disasters [PDF 149KB] [RTF 486KB]

Emergency Guide and Grab and Go Kit

Are you ready for an emergency?

The ACT Government all hazards Emergency Preparedness Guide and Grab and Go Kit is now available in the following languages:

Arabic Chinese SimplifiedChinese TraditionalCroatian Dinka

Greek HindiItalianSpanish Vietnamese

Your Emergency Grab and Go Booklet [PDF 141KB]