In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Resources for Service Providers

ACT domestic and family violence services remain open during COVD-19. A list of services and details of how they are operating is available on the COVID19 websiteExternal Link

The ACT Government knows that the COVID-19 pandemic poses significant challenges and risks for service providers. This section is to provide service provides with the latest information about funding and service changes so frontline services can focus on delivering supports to women, children, families and perpetrators experiencing domestic and family violence. There are also resources to help service providers transition to new ways of working during and after the pandemic, such as working remotely and online.

Subscribe to ANROWS’ NotepadExternal Link for latest evidence and research on how COVID-19 is impacting women and children’s safety.Get out of here


The ACT announced a $3 million investment for the specialist homelessness sector and domestic and family violence services to expand their operational capacity and relieve the pressure of additional need during COVID-19 and throughout winter. The investment also includes $1 million in grant funding to support community services organisations adapting and adopting to innovative and essential business changes.

The ACT is also investing $7 million through the Community Support Package as part of the territory’s COVID-19 economic survival package to deliver food relief, mental health and community support for vulnerable members of our community.

Visit the ACT Government COVID19 websiteExternal Link for more information about the economic survival package.

Tips and Tools

Technology and Remote Working

Services Network (WESNET) has a number of best practice guides and advice to keep clients and their safety at the heart of service delivery when using new technology. Visit Tech SafetyExternal Link for more guides and toolkits.

If you work with Aboriginal and Torres Strait Islander families

COVID-19External Link health promotion graphics developed by the National Aboriginal Community Controlled Health Organisation (NACCHO)

NSW Child, Family and Community Peak Aboriginal Corporation (AbSEC)External Link offers guides on using technology and working with families

If you work with children and young people

Message from the National Office for Child SafetyExternal Link including where to go if you are concerned about a child’s safety

Australian Institute for Family StudiesExternal Link has resources to help families and carers navigate stress and trauma

Australian Catholic UniversityExternal Link offers a number of child-centred resources for workers who work with children and youth that may be impacted by domestic and family violence.

If you work with culturally and linguistically diverse women

Translated factsheets on the COVID19 websiteExternal Link

If you work with women with disabilities

Disability Information Hotline delivered by Information on Disability, Education and Awareness Services (IDEAS) for families, carers and support workers who need help because of COVID-19.

Call 1800 643 787 or 133 677 if you are hard of hearing or have a speech impairment

Open: Monday to Friday 8am to 8pm (AEST); Saturday and Sunday 9am to 7pm (AEST); Closed on national public holidays

Visit IDEASExternal Link for more resources

People with Disability AustraliaExternal Link also has resources.

If you work with men or perpetrators of violence

A Better ManExternal Link is a digital intervention program to help men who use violence reflect on and take positive for healthier intimate relationships

Practice guide from Stopping Family ViolenceExternal Link on how to adapt perpetrator interventions and men’s behaviour change programs because of COVID-19