In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

What we have learnt

First insights

During the design of the Family Safety Hub insights were gathered from people affected by domestic and family violence and the frontline workers supporting them. Over 50 frontline workers and 20 people with lived experience of domestic and family violence participated in interviews and focus groups. This included women who had experienced violence and men who had used violence.

These insights informed a comprehensive definition of the problem we are seeking to address, which is that:

  • People are not seeking help or achieving safety because the   available supports do not meet their needs. Generic responses create fear in   some communities
  • The dynamics of domestic and family violence are not well   understood by the service and justice systems, or the community. Early   intervention opportunities are missed, and the system is used to perpetuate   abuse.
  • Victims are most likely to disclose to trusted people, but   trusted people are often not equipped to respond. Opportunities to identify   and respond to isolated victims are missed.
  • Children are lost in the response to domestic and family   violence and the long-term impacts of trauma on children are not addressed.
  • The service system is predominantly funded for crisis   response. There are limited services for prevention, early intervention and   recovery support.
  • Fragmented and transactional services make it hard for people   to navigate the system and achieve safety.

Read more about the first Family Safety Hub insights.
Insights Report [PDF] [PowerPoint]

Watch this short video about why we need a Family Safety HubExternal Link

Read the Family Safety Hub’s insights [PDF 147KB]

Insights from children and young people

The Family Safety Hub and the Children and Young People Commissioner partnered to listen to young people’s experience of domestic and family violence. 70 young people aged 13 to 24 shared their views or personal stories of living with family violence during in-depth interviews and group discussions.

By consulting with young people, we have generated insights that will enable the ACT Government, the service sector and the community to improve support and services for children and young people affected by domestic and family violence.

You can read the insights and learn more about the project.