In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

How we work

Innovation process

The Family Safety Hub works by bringing the right people together to:

  • listen and co-design—improve   understanding
  • challenge—generate new ideas
  • pilot, learn and refine—trial   the most promising ideas
  • scale and embed   solutions—create lasting change.
Listen and co-design - improve understanding

We are working together to improve understanding of the needs of people experiencing domestic and family violence and to identify priority challenges and opportunities for change. Find out more about what we have learnt so far.

Challenge - generate new ideas

With each challenge, we aim to improve understanding and generate new ideas to solve some of the toughest problems contributing to domestic and family violence. Experts from a variety of backgrounds, sectors and industries get together to drive breakthrough thinking on ways to solve the challenges. People with lived experience and those who use or work in the domestic and family violence service system test the best ideas to determine their potential.

Pilot, learn and refine - trial the most promising ideas

Over several intensive sessions, the most promising ideas are tuned into proposals for pilots, including project plans and required resources. Through the pilots, we trial and refine the ideas through lessons learnt. The aim is to demonstrate value within the first 100 days as well as the potential to scale up across the service system.

Scale and embed solutions - create lasting change

We then plan how to scale up and embed the most effective solutions to change the service system for the better. This includes seeking support through Government and other channels as appropriate to change traditional responses, make a real difference, and create safety for families and partners. Find out more about why we need the Family Safety Hub.

Read more about the Family Safety Hub innovation process.

An overview of the Family Safety Hub [PDF 200KB]

Measuring our impact

The Family Safety Hub designs and tests new approaches that can improve the response to domestic and family violence in the ACT. This includes better ways to prevent violence and to support those impacted by it.

Part of testing something new must be evaluating its impact. The Family Safety Hub impact model was developed to guide our work and make sure we continually consider the effectiveness of both the process we use and the outcomes that we produce.

We publish evaluation of our work and projects. You can read:

You can also download the Family Safety Hub impact model or read the summary below.

The context in which we work

The Family Safety Hub is influenced and effected by the environment in which we work. Although we are focussed on the ACT we are aware of national and international initiatives and research that can help us bring change locally.

Social change

Attitudes towards domestic and family violence and understanding its impact are changing in the community and government. The work of the Family Safety Hub can accelerate positive change and tap into community attitudes and appetite for change.

Safer families

The work of the Family Safety Hub contributes to the ACT Government’s vision to prevent of domestic and family violence and drive improvements to services and supports. We work with all ACT Government directorates to share our research, build understanding and make connections that can deliver better services and supports.

National initiatives

Across Australia there are national and state initiatives that are shifting the conversation and response to domestic and family violence. The work of the Family Safety Hub contributes to this work.

How we work

The Family Safety Hub research insights are the foundation of the work of the hub. These insights were gathered during the design of the Family Safety Hub. Interviews with people affected by domestic and family violence and frontline workers helped us form a comprehensive picture of the problem we are tackling.

When we evaluate how we work we consider if we are finding and following the right opportunities, how effective our design and delivery activities are and if our work achieved the impacts we wanted.


The Family Safety Hub looks for opportunities to address one or more of our research insights and to build on these insights. We work with community partners to identify these opportunities and their potential impact. We reflect on this choice and if it was the right one. This informs the selection of future opportunities.


We follow an innovation process and work in collaboration with our partners to generate ideas, test the best ones from prototype to pilot, then embed them as a new service or support. This process is not static and we adapt as needed for different projects.


All Family Safety Hub activities are designed to achieve one or more of these impacts:

  • creates new or improved pathways to safety that better meet the needs of the community
  • promotes integration and cohesion across the service and support system
  • builds capability across the system
  • fosters shared understanding of domestic and family violence and its impacts

We consider how to have these impacts from the very start of the project and evaluate our success in achieving our aim.

Our approach to evaluation

We evaluate the work of the Family Safety Hub by considering how effective our process is along with the impact the work has for those who are affected by or using domestic and family violence.

Evaluation of activity

We evaluate our process from beginning to end and learn from what works, and what doesn’t.We consider if Family Safety Hub processes, activities and programs:

  • bring together the right people
  • work effectively to design new or better supports and services
  • test our assumptions and refine our approach

Evaluation of impact

Evaluation of a project, pilot or program will be different in each instance and may include surveys, interviews and collection of qualitative and quantitative data that can demonstrate impact. We ask if the project:

  • addresses one of the Family Safety Hub insights
  • achieves the Family Safety Hub impacts
  • makes a tangible and positive change for those affected by domestic and family violence

Long term change

Although we can’t measure the long-term impact of our work immediately, we consider if Family Safety Hub processes, activities and programs:

  • contribute to long-term change
  • identify gaps to inform future work
  • add to our evidence base

Download the Family Safety Hub impact model