In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

How we work

Innovation process

The Family Safety Hub works by bringing the right people together to:Quick Exit

  • listen and co-design—improve   understanding
  • challenge—generate new ideas
  • pilot, learn and refine—trial   the most promising ideas
  • scale and embed   solutions—create lasting change.
Listen and co-design - improve understanding

We are working together to improve understanding of the needs of people experiencing domestic and family violence and to identify priority challenges and opportunities for change. Find out more about what we have learnt so far.

Challenge - generate new ideas

With each challenge, we aim to improve understanding and generate new ideas to solve some of the toughest problems contributing to domestic and family violence. Experts from a variety of backgrounds, sectors and industries get together to drive breakthrough thinking on ways to solve the challenges. People with lived experience and those who use or work in the domestic and family violence service system test the best ideas to determine their potential.

Pilot, learn and refine - trial the most promising ideas

Over several intensive sessions, the most promising ideas are tuned into proposals for pilots, including project plans and required resources. Through the pilots, we trial and refine the ideas through lessons learnt. The aim is to demonstrate value within the first 100 days as well as the potential to scale up across the service system.

Scale and embed solutions - create lasting change

We then plan how to scale up and embed the most effective solutions to change the service system for the better. This includes seeking support through Government and other channels as appropriate to change traditional responses, make a real difference, and create safety for families and partners. Find out more about why we need the Family Safety Hub.

Read more about the Family Safety Hub innovation process.

An overview of the Family Safety Hub [PDF 200KB]