Community insights shaped the role of the Family Safety Hub
People who have experienced violence are telling us their stories. Through our research we have learnt that:
- People are currently offered generic pathways that often do not meet their needs or hopes.
- The current system can exclude some people and communities, and services do not accommodate culturally diverse backgrounds.
- People are afraid of the consequences of seeking help and need anonymous ways to get information to help them find safety.
- There is not enough focus on impacts of domestic and family violence on children.
- A complex and fragmented services system makes it difficult for people to find safety.
- A lot of people and communities who experience violence do not recognise it as violence. In particular, power and control are not always recognised as violence by victims, perpetrators or the system.
- People with lived experience disclose to people they trust, who are often outside our service system.
The variety of insights gathered during the co-design of the Family Safety Hub prompted the ACT Government to think differently about the role for a Hub in the ACT. It became clear that we don’t need a new service or ‘front door’ to improve access. Instead, we need a broad range of systemic reforms, requiring a new way of working. The problems and insights highlighted through the Hub will present us with a roadmap for whole-of-system change.
What’s the latest?
The community sector generated nearly 60 ideas for the Hub’s first challenge topic: prevention and early intervention for pregnant women and new parents.