In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

What we have learnt

Community insights shaped the role of the Family Safety Hub

People who have experienced violence are telling us their stories. Through our research we have learnt that:

The variety of insights gathered during the co-design of the Family Safety Hub prompted the ACT Government to think differently about the role for a Hub in the ACT. It became clear that we don’t need a new service or ‘front door’ to improve access. Instead, we need a broad range of systemic reforms, requiring a new way of working. The problems and insights highlighted through the Hub will present us with a roadmap for whole-of-system change.

Insights reports

Find out more about the views of frontline workers in the First Insights Report [PDF 2.6MB] [PowerPoint 2.7MB]

Find out more about the views of people with lived experience of domestic and family violence in the Second Insights Report [PDF 1.9MB] [PowerPoint 12MB]

What’s the latest?

The community sector generated nearly 60 ideas for the Hub’s first challenge topic: prevention and early intervention for pregnant women and new parents.