The Office of the Coordinator-General for Family Safety worked with government and the community to co‑design the Family Safety Hub.
Office of the Coordinator-General for Family Safety gathered insights from people affected by domestic and family violence and the frontline workers supporting them.
Over 50 frontline workers provided input through interviews—their views were compiled into the first Insights Report [PDF] [PowerPoint]
Twenty people with lived experience of domestic and family violence, including women who had experienced violence and men who had used violence, then provided input through interviews and focus groups—their views were compiled into the second Insights Report [PDF] [PowerPoint]
The insights gathered have informed a comprehensive definition of the problem we are seeking to address, which is that:
- people are not seeking help or achieving safety because the available supports do not meet their needs. Generic responses create fear in some communities;
- the dynamics of domestic and family violence are not well understood by the service and justice systems, or the community. Early intervention opportunities are missed and the system is used to perpetuate abuse;
- victims are most likely to disclose to trusted people, but trusted people are often not equipped to respond. Opportunities to identify and respond to isolated victims are missed;
- children are lost in the response to domestic and family violence and the long-term impacts of trauma on children are not addressed;
- the service system is predominantly funded for crisis response. There are limited services for prevention, early intervention and recovery support; and
- fragmented and transactional services make it hard for people to navigate the system and achieve safety.
