In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Family Safety Hub

Better support, earlier

Research shows domestic and family violence services in the ACT are not meeting everyone's needs. Responses are often crisis-driven, focused on the justice system and oriented towards family separation. This creates fear among many communities. We need to improve people’s experiences when seeking help and achieving safety. We need services to work together and provide an effective and integrated response.

The Family Safety Hub was designed to take a new approach to designing services and supports so they meet the needs of those affected by domestic and family violence.

People affected by violence are most likely to confide in a person they trust, so it’s important these trusted people respond in the right way. We need to build services that work for everyone, reach people who are isolated and feel alone, and help children who have experienced trauma. Some people need tailored responses, including:

Linking all these people to the right supports before the violence starts can be life changing. With community input, the Family Safety Hub is exploring what we can do better and earlier to provide better support, earlier.

Watch this short video about why we need the Family Safety HubExternal Link

Designed to be different

Designed to be different

The ACT Government and community co-designed the Family Safety Hub during 12-months of consultation about what was working and what wasn’t with the current system. This involved more than 50 frontline workers from across family violence, legal, health and children’s and other community services, as well as people with lived experience, including women who have experienced violence and men who have used violence.

During the research and co-design process we learnt that developing a Family Safety Hub to directly coordinate services or provide case management for clients would not solve the current barriers people face in getting the right support. What we need is innovation to create change.

You can read more about the process of designing the Family Safety Hub Design Report.

Family Safety Design Hub report cover

A new approach

The Family Safety Hub is not a service. It brings together the right people to design, deliver and test new solutions for domestic and family violence. The result is a new approach to improving domestic and family violence services in the ACT.

The Family Safety Hub takes an innovative approach to creating and testing new solutions for those affected by domestic and family violence in the ACT. We co-design and test new ideas to:

  • provide new pathways to safety
  • build capability across government and services
  • integrate systems
  • build a shared understanding of domestic and family violence
  • provide better support earlier

Find out more about how the Family Safety Hub works.