In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Office of the Senior Practitioner

ACT Senior Practitioner

ACT Senior Practitioner Fact Sheet
Positive Behaviour Support Plans Fact Sheet

Easy Read - The Senior Practitioner [PDF 442KB] [Word 397KB]
Easy Read - What is Restrictive Practice [PDF 491KB] [Word 264KB]

From 1 September 2018, the Senior Practitioner Act 2018 (the Act) provides a formal framework for the reduction and elimination of restrictive practices by service providers in the ACT. It also provides the powers and functions of the Senior Practitioner.

The Act enshrines the principle that service providers should only use restrictive practices in very limited circumstances – as a last resort, in the least restrictive way and for the shortest period possible in the circumstances.

The intent of the legislation is not to enable the use of restrictive practices, it is to provide a formal framework for the reduction and elimination of restrictive practices in the ACT.

Mandy Donley was appointed as the ACT’s inaugural Senior Practitioner and commenced in the role on 5 July 2018. The leadership and oversight of the Senior Practitioner will help to improve the lives of all people who are vulnerable and potentially subject to restrictive practices. The Act will also enable the ACT to meet its commitments under the National Framework for Reducing and Eliminating the Use of Restrictive Practices in the Disability Sector External link and the NDIS Quality and Safeguarding FrameworkExternal link

The Act regulates the use of restrictive practices by persons or other entities who provide any of the following services to another person:

For more information about the Act, including the functions and powers of the Senior Practitioner, please refer to the Fact Sheet.

Information Sessions

The Senior Practitioner, in partnership with the ACT Human Rights Commission, is continuing to present a series of information sessions for disability, education and out-of-home care providers.

Information sessions are held regularly. Upcoming dates for 2019 are:-

  • Thursday 17 October 2019
  • Wednesday 30 October 2019
  • Friday 29 November 2019
  • Monday 9 December 2019

Attendees will have the opportunity to hear more about the role of the Senior Practitioner; the whole-of-government approach to reducing and eliminating restrictive practices and; reporting requirements.

These sessions are free of charge, but bookings are required via the Eventbrite websiteExternal Link

Seminar Series

The Senior Practitioner Seminar Series will be held in Canberra on a regular basis to showcase current Australian research and evidence-based practice for the reduction and elimination of restrictive practices in schools, disability services and out-of-home care settings.

The Series provides an invaluable opportunity for staff to build their knowledge and awareness of research, policy and practice on topics that support the Act.

The next seminar series event will be on November 15.

More information on ACT Senior Practitioner Seminar Series

Reporting on Restrictive Practices

The functions and powers of the Senior Practitioner will be supported by the collection and reporting of key data on the use of restrictive practices over time.

Under the Act, service providers must report all uses of a restrictive practice to the Senior Practitioner, whether there is a positive behaviour support plan in place for the person or not.

Interim reporting tools are available for providers to report on routine restrictive practices (within a registered positive behaviour support plan) and emergency restrictive practices (outside a registered plan). Draft guidelines on how to use these tools to report restrictive practices are now available.

If a person has a chemical restraint (takes a medication to support the person’s behaviour), families or service providers can ask the prescribing doctor (or psychiatrist) to complete the following chemical restraint form [PDF 414KB] [Word 289KB]. This will assist with identifying chemical restraints, completing Positive Behaviour Support Plans and monthly reporting requirements.

If you are a service provider and would like to report the use of a restrictive practice, please contact the Senior Practitioner on telephone, (02) 6205 2811, or email

Plan Authorisation

Service providers are required to  prepare a PBS Plan for a person and give the plan to a PBS Panel for approval. It is important to note that only  PBS Plans that include a restrictive practice need to be approved by a PBS  Panel and registered by the Senior Practitioner.

The role of the Panel is to assess  whether the PBS Plan meets legislative requirements, and to ensure that any  restrictive practice included in the plan is necessary to prevent harm to the  person or others.

Upcoming Panel dates



22 January 2020

NDS, Deakin

5 February 2020

NDS, Deakin

19 February 2020

NDS, Deakin

4 March 2020

NDS, Deakin

18 March 2020

NDS, Deakin

1 April 2020

NDS, Deakin

15 April 2020

NDS, Deakin

29 April 2020

NDS, Deakin

27 May 2020

NDS, Deakin

19 June 2020

NDS, Deakin

24 June 2020

NDS, Deakin

PBS Panel Resources

Next steps

Updates and further information, including guidelines to operationalise the Senior Practitioner’s role, will be posted to this website over coming months.

In the meantime, all enquiries and feedback can be emailed to