We welcome feedback when:
We recognise that at times we may not meet your expectations. You are welcome to raise a concern about the Directorate through our complaints management process.
If you have feedback, please let us know by completing this form and sending it to:
Quality, Complaints and Regulation ACT Community Services Directorate GPO Box 158 CANBERRA ACT 2601
Or email : Quality@act.gov.au
Alternatively you can submit compliments or complaints via our online feedback form.
We encourage you to raise issues with the relvant member of staff providing the sevice in the first instance.
What would you like to tell us?
Date and Time of incident
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What would you like to happen now?
Please provide details of the matter (if insufficient space above)
If 'Yes' please provide your contact details: Note: You may make a complaint anonymously if you prefer though you will not receive a response and if you do not provide enough information, we may not act on, or be able to resolve your complaint or concerns.
Contact phone numbers
Note your feedback will go to the Directorate’s main email contact and will be forwarded to the relevant Business Area.
We will keep your personal information confidential as far as possible. However, there may be some circumstances when your personal information will need to be provided to others as part of the process of addressing your complaint. Personal information may also be released under the provisions of the Privacy Act 1998 and may be subject to release under the Freedom of Information Act 1989. We will keep this form as part of our Directorate records. The Directorate collects, manages, uses and discloses personal information under the requirements of the Information Privacy Act 2014 and the Health Records (Privacy and Access) Act 1997.
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