Learn About the Official Visitor— Self Advocacy Kit
Learn About the Official Visitor— Self Advocacy Kit Easy English [PDF 902KB]
What is the Official Visitor Scheme?
The Official Visitor Scheme helps people with disability get better services.
It can make sure
- You are safe
- People are listening to you
- You are doing things that are important to you.
Who is the Official Visitor Scheme is for?
The scheme is for people who with disability who live in
- Supported accommodation
- A nursing home, or
- Use respite.
- You can use the scheme if you live in the ACT.
How can I find out more about the job Official Visitor does?
Watch the three videos that tell you more about the Official Visitor.
You and the Official Visitor
The 1st video is called You and the Official Visitor.
This video will tell you
- How the Official Visitor works
- How you can talk to the Official Visitor
- The kinds of things the Official Visitor would like to hear about
- Support to talk to the Official Visitor
- Your right to privacy.
Support to Speak to the Official Visitor
You have someone to support you to talk to the Official Visitor.
You should ask a person who
- Listens to you
- Makes sure other people listen to you
- Makes you feel safe
- You trust.
This might be a friend, a family member, an advocate or other supporter.
Support to make contact with the Official Visitor
You can ask another person to contact the Official Visitor for you.
Your service provider must contact the Official Visitor if you ask them to.
They must do this in 24 hours.
You have the right to privacy.
You do not have to tell anyone what you talk to the Official Visitor about.
You Can Speak Up
The 2nd video is called You Can Speak Up.
Watch this to learn about how to
- Speak up for yourself
- Be involved in decisions about you, and
- Who can help you speak up
When should you talk to the Official Visitor?
All people have rights. You should talk to the Official Visitor when you think your rights are not being met.
You might talk to the Official Visitor about your right to
- Be Safe and free from fear
- Family life
- Make a complaint
- Make your own decisions
- Be part of the community
- Go where you want
- Have a job
- Live well
- Get good services from your service provider.
Why should I speak up?
You should speak up to make things right.
When something does not feel right then it probably is not right.
It is important to tell someone how you feel.
Telling someone that something is wrong is called a complaint.
This is a way to make things right.
You Have Rights
The 3rd video is called You Have Rights
Watch this video to learn more about your rights.
You will learn that you have the right to
- Speak up about the things that are important to you
- To be heard
- Make your own decisions
- Complain when things are not right.
Contact the Official Visitor
Phone: 1800 150 036
Page updated: 26 Feb 2020