In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000


Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call

131126

Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700

healthdirect

24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Official Visitor for Disability Services


The Official Visitor for Disability Services is a monitoring and complaints option in the ACT for people with disability who access disability services and accommodation support. To learn more about the Official Visitor for Disability Services see our Videos and Factsheets below:

Official Visitor Scheme | Expressions of InterestOfficial Visitor Scheme | EOI Image

Looking for a rewarding experience while helping others be heard?

The Official Visitor Scheme is looking for two exceptional people to represent vulnerable members of our community by supporting the voices of those receiving:-

More information on this Expression of Interest for the Official Visitor Scheme.

Videos

Meet Mary and Narelle, the ACT Official Visitors for Disability https://youtu.be/l9h48GslwEkExternal Link

Factsheets

Learn about the Official visitor – Residents
Learn about the Official visitor – Families, Friends and Guardians
Learn about the Official visitor – Staff
Learn about the Official visitor – Watching the Videos
Learn about the Official visitor – Easy English – Self Advocacy Kit
Learn about the Official visitor – Easy English
Learn about the Official visitor – FAQs

Information for Disability Service Providers - 2018 amendments to the Disability Services Act and reporting obligations for providers

Contact the Official Visitor

To contact the Official Visitor call: 1800 150 036 or email: publictrustee@act.gov.au or by using this contact formExternal Link

The Official Visitor Scheme

The ACT Official Visitor Scheme includes Official Visitors for Disability Services; Homelessness Services; Children and Young People; Mental Health Services; and Corrective Services. The role and functions of Official Visitors are set out in the Official Visitor Act 2012.

To find out more about the ACT Official Visitor Scheme visit the Public Trustee and Guardian's website: https://www.ptg.act.gov.au/resources/visitor-schemeExternal Link

Reporting information about Visitable Place(s)

Specialist disability service providers must give information about visitable places to the Director-General, in writing and within 5 days of becoming associated with a visitable place. This includes if any information changes providing the new information. Providers should use the link below to report information, rather than emailing sensitive details directly to the official visitors or the directorate.

Visitable Places Register for the Official Visitors for DisabilityExternal Link

The Official Visitor for Disability Services Annual Report

The Annual Report of the Official Visitor for Disability Services (OVDS) outlines a range of activities including the number and kinds of complaints received by the OVDS, action taken on complaints received, and the number and kinds of matters referred by the OVDS to an investigative entity. See links below for previous Annual Reports:

2013-14 Official Visitor of Disability Services Annual Report [PDF 352KB] [WORD 41KB]

2014-15 Official Visitor of Disability Services Annual Report [PDF 150KB] [WORD 42KB]

2015-16 Official Visitor of Disability Services Annual Report [PDF 207KB] [WORD 33KB]

2016-17 Official Visitor of Disability Services Annual Report [PDF 172KB] [WORD 31KB]

Legislation

Relevant legislation for the Official Visitor for Disability Services can be found at the ACT legislation registerExternal Link
The Official Visitor Act 2012External Link
The Disability Services Act 1991External Link

Official Visitor (Disability Services) Visit and Complaint Guidelines 2014 (No 1)External Link

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