The Official Visitor for Disability Services is a monitoring and complaints option in the ACT for people with disability who access disability services and accommodation support.
To learn more about the Official Visitor for Disability Services see our Videos and Factsheets.
Disability Official Visitors during COVID19
The Disability Official Visitors (OVs) have advised that visits to houses and respite facilities will change while Covid19 distancing arrangements are in place. The OVs will not be conducting face-to-face visits as a matter of course but will remain available to all clients, families and guardians to assist in resolving any issues that may arise. Visits may be undertaken in urgent and necessary cases and, in such cases, the relevant OV will discuss arrangements with the provider to ensure the safety of all clients, workers and OVs. The OVs have requested that providers inform all clients, families and guardians that they are still able to contact the OVs and discuss any issues of concern. The OVs can be contacted on 1800 150 036 or via the contact form on the Public Trustee and Guardian's website. The OVs will also be maintaining telephone contact with visitable places to check on how clients are faring.
The ACT Official Visitor Scheme includes Official Visitors for Disability Services; Homelessness Services; Children and Young People; Mental Health Services; and Corrective Services. The role and functions of Official Visitors are set out in the Official Visitor Act 2012.
Specialist disability service providers must give information about visitable places to the Director-General, in writing and within 5 days of becoming associated with a visitable place. This includes if any information changes providing the new information. Providers should use the link below to report information, rather than emailing sensitive details directly to the official visitors or the directorate.
The Official Visitor for Disability Services Annual Report
The Annual Report of the Official Visitor for Disability Services (OVDS) outlines a range of activities including the number and kinds of complaints received by the OVDS, action taken on complaints received, and the number and kinds of matters referred by the OVDS to an investigative entity. See links below for previous Annual Reports: