In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Supports and Services

The information below is an overview of some of the services available in the ACT that can support you as a carer or support the child in your care with their own needs. General contact details for CYPS and ACT Together, including their after hours services numbers, are available in the ‘Contacts’ section at the front of this handbook.


What they do

How they can help

How to contact

ACT Together – Carer Support Team

Emotional and practical support, advice and advocacy for all foster carers, as well as kinship carers caring for children on long-term orders.

  • Day-to-day help
  • Emotional support
  • Advice and advocacy
  • Carer learning and development opportunities
  • Connect you with other carers, such as through regular coffee groups
  • Regular Fostering Connections newsletter

P: 6110 2200


ACT Together – Therapeutic Services Team

Psychologists, social workers and therapists providing clinical oversight of ACT Together’s work.

  • Consult with and advise you on the therapeutic needs for the child in your care
  • Therapy, support and service referrals
  • Carer training
  • Liaise with your case manager regarding the therapeutic needs of the child in your care

Referral through your ACT Together case manager

Australian Red Cross – Birth Family Advocacy Support Services

Independent information and support to birth families, including kinship carers.

  • Help you understand how the child protection system works
  • Access targeted services and supports
  • Listen to you without judgement and offer advice
  • Help you communicate with CYPS, ACT Together and others involved

P: 6234 7600

E: birthfamily@

Carers ACT – Kinship and Foster Carers Advocacy Service

Free, independent advocacy support to kinship and foster carers experiencing difficulty in their caring role.

Support and empower carers in resolving issues with service providers, such as CYPS and ACT Together.

Also supports carers caring for children with a disability or chronic illness.

  • Help and support in communicating with CYPS and ACT Together, including writing correspondence, phone calls, attending meetings
  • Link you to supports, information and counselling
  • Develop your self-advocacy skills and help to have your voice heard

P: 0447 632 067 (Advocacy)

P: 1800 052 222 (Disability)

E: kinshipfostercare@

W: Carers ACTExternal Link

2/80 Beaurepaire Crescent, Holt


(Child At Risk Health Unit)

Conduct medical examinations, health screens, education, consultation and therapy for children and their families/carers where there are concerns of child abuse and/or neglect.

  • One-off concerns interview where you can discuss any worries you have about the child in your care from a therapeutic perspective, such as night terrors, bed wetting, unable to sleep, anxiety
  • Practical strategies to help you support the child in your care
  • Therapy for you and the child

P: (02) 5124 2712

Centrelink – Non-parent carer support service advisor line

Advise and support kinship and foster carers regarding all matters concerning Australian Government payments, allowances and subsidies for carers and the children in their care.

  • Help you understand what financial support you and the child in your care are entitled to
  • Access to government financial supports and services, such as Child Care Subsidy, carer allowances, family tax benefit, disability support payments, youth allowance

P: 1800 245 965


Child and Family Centres

Range of free support programs and services to assist parents and children from birth to 8 years, and some services up to 12 years.

Staffed by professionals including social workers and psychologists.

  • Information about services for children and parents
  • General parenting
  • Adjusting to being a parent
  • Family relationship issues
  • Children’s behaviour
  • Counselling
  • Links to parent and child groups
  • Maternal and child health nurse services
  • Speech and physio drop-in clinics

E: childandfamilycentres@

W: Child and Family Centres


P: 6207 0120

51 Ernest Cavanagh Street, Gungahlin

P: 6207 8228

159 Anketell Street, Greenway

West Belconnen:
P: 6205 2904

6 Luke Street, Holt

Child Development Service

Assess and refer children aged 0-6 years where there are concerns relating to their development.

Autism assessments for children aged up to 12 years.

  • Free assessments and information resources
  • Advice and referrals to support services
  • Access to speech pathology, occupational therapy, social work, physiotherapy, psychology, Child Health Medical Officers and Community Paediatricians
  • Free drop-in clinics for speech pathology and physiotherapy

P: 6205 1277


W: Child Development Service

26 Weingarth Street and Blackwood Terrace, Holder

Companion House

Free services for adults and children who have sought safety in Australia from persecution, torture and war related trauma.

  • Services to empower and promote recovery from trauma. For example:
  • Medical support for the first 12 months in  Australia, long GP consultations, bulk billing, interpreter use, assistance  with finding a local GP
  • Counselling
  • Links to ACT and region support services
  • Information resources in a range of languages.

P: 6251 4550


W: Companion HouseExternal Link

CREATE (Children and Young People Engagement Support Service)

Range of programs and services to connect and empower children and young people in care aged 0-25 years.

  • Services, information and support network for children in care
  • Connect children to others in similar circumstances
  • Empower children to have a voice in their care setting
  • Access to free activities, events, leadership training
  • Build child’s self-esteem
  • Yearly birthday cards to children

P: 1800 655 105 or 6232 2409


W: CreateExternal Link

Cooyong Street and Scotts Crossing, Canberra City

CYPS – Carer Liaison Officer

Support kinship carers caring for children on short-term or interim orders.

  • Day-to-day help
  • Help with raising and resolving concerns
  • Monitor progress of concerns
  • Facilitate meetings between CYPS and ACT Together regarding individual carer concerns

P: 6205 8357

E: carerliaisonofficer@

CYPS – Finance Team

Support kinship carers of children on short-term or interim orders with finance enquiries.

  • Answer questions and advice on finance matters, including reimbursements

P: 6207 6956

E: cypsfinance@

GPO Box 785, Canberra City, ACT 2601

CYPS – Kinship Assessment and Support Team

Support kinship carers caring for children on short-term or interim orders.

  • Day-to-day help
  • Emotional support
  • Advice and advocacy
  • Listen and help resolve problems or concerns
  • Help with accessing training
  • Help to access all things you need to be a kinship carer

P: 6207 1069

E: CYPSKinshipTeam@

Foster Care Association of the ACT Inc.

Voluntary body that provides information, referrals and advice to foster and kinship carers in need of support.

  • Access support and friendship among carers and carer families
  • Link you with services and supports
  • Access information and resources

E: contact@fcaact.

W: Foster Care Association of the ACTExternal Link

Melaleuca Place

Specialist treatment service for children aged 0-12 years who have experienced abuse and/or neglect, and are current clients of CYPS.

  • Deliver therapeutic intervention to children and their support networks
  • Practical advice and ideas for carers
  • Help children with coping skills and strategies
  • Provide trauma-specific training and education for carers

Referral through your case manager or following a therapeutic assessment

Migrant and Refugee Settlement Services (MARSS)

Support services for migrants and refugees who have been in Australia for under five years through information, referrals and case management.

  • Settlement of new arrivals
  • Career development seminars
  • Driver training courses
  • English language courses
  • Academic tutoring programs

P: 6248 8577


W: MarssExternal Link


Free service providing information and access to support services in the ACT. A good place to start when you are unsure where to go.

  • Listen and advice on supports available
  • Connect you to services relevant to your circumstances, such as child and family services, legal services, financial counselling, mental health services

P: 1800 176 468


W: OnelinkExternal Link

Nature Conservation House, Corner of Emu Bank and Benjamin Way, Belconnen

Public Advocate ACT

Protect and promote the rights and interests of people who are vulnerable, or whose condition or situation makes them potentially vulnerable to abuse, exploitation or neglect.

  • Individual advocacy and support
  • Engage and listen to your views and those of the child in your care
  • Raise awareness about issues experienced by vulnerable people

P: 6205 2222


W: ACT Human Rights CommissionExternal Link

11 Moore Street, Canberra

Relationships Australia

Therapeutic support for vulnerable children and their families.

  • Counselling and emotional support for children, families and carers

P: 1300 364 277

The Children and Young People Commissioner

See Public Advocate ACT. In the ACT, the roles of the Public Advocate and the Children and Young People Commissioner are performed by the same person.

  • See Public Advocate ACT

P: 6205 2222

E: @

W: ACT Human Rights CommissionExternal Link

11 Moore Street, Canberra

Back to top

Return to home page