In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

The purpose of this handbook

The purpose of this handbook is to provide you with information to support you in your important role as a kinship or foster carer. It specifically relates to caring for a child who is involved with CYPS and/or ACT Together in the Australian Capital Territory (ACT).

By providing this information, we aim to help you be informed about your role and responsibilities in caring for a child, and where to go for help and support.

Specifically, this handbook will tell you about:

Throughout this handbook, you will also find useful resources that provide further information about a particular topic. There is also a glossary to explain terminology you will likely come across during your time as a carer. An ‘early days of caring’ checklist is also included that will immediately help you during your first week as a carer.

There is a lot of information in this handbook but as each care situation is different, some matters need individual responses. If you cannot find an answer to your question or concern, please discuss it with your case manager and consider the services listed under ‘Supports and services’. This handbook is intended as a guide only and you are encouraged to seek advice from your case manager regarding your particular circumstances where necessary.

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