In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000


Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call

131126

Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700

healthdirect

24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Contacts and key understandings


Contacts

Child and Youth Protection Services (CYPS)

  • North team: 6207 1069
  • South team: 6207 1466
  • After hours for emergency or serious incidents, or to make a Child Concern Report: 1300 556 729

ACT Together

  • General: 6110 2200
  • After hours for emergency or serious incidents: 0402 036 254 (voice calls only)

Feedback and complaints

Kinship and Foster Carers Advocacy Service

Accessibility

The ACT Government is committed to making its information, services, events and venues as accessible as possible.

If you have difficulty reading a standard printed document and would like to receive this publication in another format, such as large print and audio, please call 13 34 27.

If English is not your first language and you require a translating and interpreting service, please call the Translating and Interpreting Service (TIS National) on 13 14 50 or 1300 575 847.

If you are deaf, or have a hearing or speech impairment and require assistance, please contact the National Relay Service. For TTY or voice calls use 13 36 77. For Speak & Listen use 1300 555 727. For Internet relay use https://internet-relay.nrscall.gov.au. For more information visit www.relayservice.gov.au.

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Understanding key terms in this handbook

Children and young people in care

In reading this handbook, the terms ‘child’ and ‘children’ also refer to ‘young person’ and ‘young people’. The term ‘in care’ also means ‘out of home care’. A glossary is also available to assist you with understanding other terminology used in this handbook.

It is recognised some carers may open their home to more than one child, for example, siblings. Whether you are caring for one child or multiple children, the information and advice provided in this handbook is equally as important for you. When reading this information, please keep in mind your own situation.

Case managers and carer support

As a carer, you will work with many people to ensure the effective care of a child. Two key people are case managers and carer support workers.

Depending on whether you are working with Child and Youth Protection Services (CYPS) or ACT Together, there may be different names for these people. For example, at CYPS you will predominantly work with a case manager. At ACT Together, you will work with a case manager and a carer support worker.

To assist with readability of this handbook, we have used the term ‘case manager’, but please note it may be a carer support worker who performs some of the tasks to support you in your role. If you are unsure at any time, your case manager can clarify this for you – these people are then also supported by other teams at both agencies.

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Case managers and carer support

As a carer, you will work with many people to ensure the effective care of a child. Two key people are case managers and carer support workers.

Depending on whether you are working with Child and Youth Protection Services (CYPS) or ACT Together, there may be different names for these people. For example, at CYPS you will predominantly work with a case manager. At ACT Together, you will work with a case manager and a carer support worker.

To assist with readability of this handbook, we have used the term ‘case manager’, but please note it may be a carer support worker who performs some of the tasks to support you in your role. If you are unsure at any time, your case manager can clarify this for you – these people are then also supported by other teams at both agencies.

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Acknowledgement of country

The ACT Government acknowledges the traditional custodians of the Canberra region, the Ngunnawal people. We acknowledge and respect their continuing culture and contribution they make to the life of this city and its surrounding region.

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Thank you

Thank you to the carers, children, professionals and staff who contributed their views about what information would be most useful for carers in their role. Your feedback was instrumental in the development of this handbook.

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