In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000


Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call

131126

Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700

healthdirect

24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Service Delivery


The Child and Family Centres have three areas of service delivery:

  1. Support for Families
  2. Community Education and Engagement Programs
  3. Community Partnerships

Early Intervention

“Early intervention refers to intervening as soon as possible to tackle problems emerging for children, young people and their families, or with a population at risk of developing problems.” (Department for Children, Schools and Families, 2010)

Infancy and early childhood are critical life stages. These years are characterised by rapid brain development and the acquisition of sensory, motor, learning and social skills. During this time the foundations for a child’s attachment relationships are also laid; with the quality of these relationships influencing a child’s social and emotional development. Loving, consistent and dependable relationships as well as opportunities for socialisation and play will therefore promote healthy emotional and cognitive development (Centre for the Developing Child, 2013).

Support for Families

  • Drop in parenting information and advice
  • Single session work with families
  • Psychosocial assessments
  • Therapeutic interventions for children
  • Case coordination and case management for vulnerable families with multiple and complex needs
  • Engagement and assessment
  • Early learning programs
  • Targeted parenting programs
  • Early intervention mental health

Community Education and Engagement Programs

  • Universal parenting activities that aim to increase community awareness regarding child development and parenting
  • Initiatives which seek to strengthen community capacity by strengthening family and community networks.

A core component of the Child and Family Centre’s service offer is engagement with the local community, the provision of community events and building community capacity. Through community development activities, the Centres contribute to building active and sustainable communities, removing of barriers to participation and building partnerships to enable people to participate in the issues that affect their lives.

Community Partnerships

  • Partnerships with existing government and local community service providers to ensure seamless service delivery and support the work of Child and Family Centres
  • Provision of a range of outreach services operating from each Child and Family Centre.

The ACT Government, through the Child and Family Centres, undertake a range of partnership activities with community agencies and organisations to support and resource the Gungahlin, Tuggeranong and West Belconnen communities.

As noted in The Social Compact, partnerships between the ACT Government and the community sector are founded on the principles of:

  • Respect - Mutual respect for the roles, and recognition of the capacity and capabilities, of each sector.
  • Open Communication - Open and transparent communication and processes, and confidence and trust in each other.
  • Engagement - Community participation in planning, policy development and other decision making that is inclusive of our diverse community.
  • Continuous Improvement - Innovation and continuous improvement in the planning, delivery of services and workforce development.
  • Leadership - Integrity, ethical practice, accountability and leadership in the way each partner operates.
  • Diversity - Flexibility and cultural sensitivity when consulting and responding to different groups in the community.

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