In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Melaleuca Place Fact Sheet One

Melaleuca Place (Trauma Recovery Centre) - Fact Sheet One


In September 2012 the ACT Government committed $3.05 million over four years to establish the Trauma Recovery Centre (TRC) to support children recovering from abuse and neglect. The focus of the TRC is to provide high quality trauma-informed therapeutic services to children aged 0-12 who are current clients of the statutory services. Work will be undertaken with children in the context of their care and support networks utilising trauma and attachment informed interventions. The TRC will be situated within Early Intervention and Prevention Services in the Child and Youth Protection Services (CYPS), in the Community Services Directorate (CSD).


The TRC will be called “Melaleuca Place”. A Melaleuca tree is part of the myrtle/eucalyptus family and the leaves are known for their natural healing and soothing properties. Melaleuca Place is located on the grounds of Dickson College (Crn of Anthill St and Phillip Ave, Dickson).

Melaleuca Place Location


The Team

The team at Melaleuca Place is multidisciplinary comprised of clinical psychologists, social workers, an occupational therapist, speech pathologist and consultant child and adolescent psychiatrist. The staff are highly experienced professionals with expertise in trauma-informed therapeutic assessment and intervention.

The Clients

Melaleuca Place will provide services to children aged 0 -12 years who are clients of Care and Protection Services or Youth Justice within the Child and Youth Protection Services. All referrals must be presenting with (or are at risk of developing) severe and complex psychological and/or behavioural problems.


Model of Service

Melaleuca Place will:

The interventions provided will be relational and focus on both the individual child and their wider social and cultural environment. Key practise principles for Melaleuca Place are to:


Theoretical Basis for Intervention

The impact of child abuse and neglect on a child’s wellbeing is complex and requires a thorough understanding of child development, attachment and trauma theory. The literature highlights that the physical, psychological, emotional and cognitive development of children is adversely affected if they have experienced repeated exposure to prolonged traumatic and stressful events. This has a subsequent impact on their ability to form healthy, protective and supportive relationships.

The range of interventions offered by Melaleuca Place practitioners will be based on the individual needs of the child and the family. The theoretical frameworks that will guide treatment and intervention planning will include attachment theory, maltreatment and neglect and its impact on child development and neurobiology of trauma. In addition, all interventions will be guided by an understanding of the systems theory and grief and loss theory.

Expected Outcomes of Intervention

Through the provision of high quality intensive therapeutic support Melaleuca Place will aim to: