In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000


Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call

131126

Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700

healthdirect

24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Report Child Abuse and Neglect


CYPS receives reports of concern relating to the safety and well-being of children and young people. Concerns may be related to:

When to make a report

If you suspect a child is at risk of abuse or neglect by a family member or guardian, use the online form External Link to report your concerns, call 1300 556 729 or email childprotection@act.gov.au

If your concerns relate to abuse outside of a family context, contact ACT Policing on 131 444 to make your report.

If you believe a child is in immediate danger, contact the Police now by calling 000.

From 1 September 2019, new child sexual abuse reporting laws come into effect which make it offence for anyone in Canberra over 18 years old who reasonably believes a sexual offence has been committed against a child must make a report to Police.

For more information go to the ACT Government's webpage on new laws to improve reporting of child abuseExternal Link

Learning about making a Report

If you would like more information on what should and should not be reported, the roles and responsibilities of reporters, what is abuse or neglect in this context, and what happens once a report is made you can;

  1. read the 'Keeping Children and Young people Safe Guide'
  2. complete the eLearning course, 'Keeping Children and Young People Safe'. The course will take approximately 1 hour to complete. Please note that this course has audio so you may wish to adjust the volume on your computer before commencing eLearning ‘Keeping Children and Young People Safe’External Link

Complete the online child concern reportExternal Link

Our service is available 24 hours a day, 7 days a week. Please note however that after regular business hours, you are still able to report a concern, but we provide a crisis response only.

Information required when making a Child Concern Report

When making a Child Concern Report, please provide the following information:

More information about making a report can be found in Keeping Children and Young People Safe [HTML] [PDF 476KB]

Mandated Reporters

Mandated reporters are identified in Section 356 of the Children and Young People Act 2008External Link and include, among others:

Mandated reporters must make a Child Concern Report if they believe on reasonable grounds, based on information obtain during the course of (or because of) their work, that a child or young person has experienced, or is experiencing:

Failure to report in a timely fashion may result in a maximum penalty of 50 penalty units, imprisonment for 6 months or both.

Keeping Children and Young People Safe [PDF 596KB]

Contact CYPS

Mandated reporters should contact CYPS in any of the following ways:

Phone: 1300 556 728
Email: childprotection@act.gov.au

Complete the online child concern reportExternal Link

What happens to my report?

CYPS will review all reports received and determine an appropriate course of action. In some cases this will involve making applications to the ACT Children’s Court for care and protection orders and maintaining an ongoing role with children and young people in foster, kinship or residential care placements.

All reporter details are kept in the strictest confidentiality. We ask for reporter details however in the event that we need to get more information about the child, family, or the incident. Information identifying a person making a child protection report will not be disclosed except where a Court orders the disclosure. CYPS work is underpinned by the Children and Young People Act 2008External Link

Collecting Information

Child and Youth Protection Services is authorised to collect personal information under the Children and Young People Act 2008 to ensure the safety and wellbeing of children and young people in the ACT. The information collected may be disclosed to government and non-government agencies (including but not limited to the Australian Federal Police, ACT Children’s Court, the Family Court, Health and Education Directorates and community organisations) to assist in ensuring the safety and wellbeing of children and young people. Information identifying a person making a child protection report is treated with the highest confidentiality and will not be disclosed except where a Court orders the disclosure.

What if my Child is Reported?

If a Child Concern Report is made to CYPS about your child, or a child in your care, CYPS is required by law to gather further information about your child and family to determine whether your child may be at risk of abuse or neglect.

Often the first contact CYPS will make with you will be over the phone. If CYPS staff call, they will clearly identify themselves as a CYPS representative and explain what they are calling about. The staff may ask to visit your home to talk to you about your child to better understand what is happening and the unique circumstances and needs of your family. If this happens, you can nominate a time and place for the meeting that suits you and choose to have a support person there with you.

If the Child Concern Report alleges your child is at immediate risk of abuse or neglect, CYPS will investigate, or appraise, these concerns straightaway. CYPS staff will always clearly explain the allegations made about your child and family and work with you to understand the situation.

Regardless of the nature of the allegations however, CYPS is not permitted by law to tell you who made the Child Concern Report.

If CYPS contacts you to discuss a report, it means they want to find out more about your child’s situation and needs. If CYPS decides your child is not at risk they may still offer you support or a voluntary service for your child and family.

CYPS and the Australian Red Cross Birth Family Advocacy Support Service have developed a series of parent guides explaining the various aspects of the child protection system, including what happens when a Child Concern Report is made about a child. You can access these guides at Working together for kids.

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