Children, Youth and Families feedback and complaints
How can we improve our services? We want to hear your views and experiences.
Contact the Complaints and Client Services team to provide feedback or make a complaint.
Call: (02) 6207 5294
Email: CSDCYFComplaints@act.gov.au
You can also speak with your CYPS Case Manager, if you have one:
Call the North Team: (02) 6207 1069
Call the South Team: (02) 6207 1466
Are you unhappy with a decision CYPS made? You have the right to speak up. See the information on Decision Reviews to find out more.
Making a complaint:
Are you unhappy with the services provided by, or on behalf of, the Community Services Directorate?
You have the right to provide feedback on services, ask for explanations or make complaints.
When you make a complaint, you will:
- be treated respectfully, fairly and in confidence without having the delivery of client services compromised
- have the matter dealt with as soon as possible
- be informed of progress
- be told of the outcome.
Your Complaint will be managed in accordance with the Complaints Policy.
Resolving your complaint
Complaints are usually best resolved by talking to the person who provided the service or has made the decisions concerning you or your family.
You can also talk to the Complaints and Client Services (CCS) team.
CCS will:
- clarify the details of your complaint and the main concerns you want us to look into,
- work with you to find a suitable resolution.
If you are dissatisfied with the outcome of your complaint, you can escalate it. Firstly, you should request a CSD Internal Review.
Page updated: 19 Jul 2022