In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000


Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call

131126

Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700

healthdirect

24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500


Partner agencies

Who we work with to deliver our services to ensure our actions are fair.

Partner agencies

Child and Youth Protection Services work closely with government and non-government agencies across Canberra and the surrounding region. Under A Step Up for Our Kids, Child and Youth Protection Services have partnered with the below agencies.

ACT Together

ACT Together provide a care arrangement to meet the needs of children and young people. This includes short and long term foster care, long term kinship care, case management of children and young people on long term orders, foster and kinship carer assessments, restoration support, long term planning, contact services, permanency assessments, residential care, the Community Adolescent Program (CAP) and post care support.

ACT Together is a consortium of organisations led by Barnardos Australia and includes the Australian Childhood Foundation (ACF) and Ozchild. For details about how to contact ACT Together please visit the ACT Together websiteExternal Link

Uniting Children and Families ACT (CFACT)

Uniting CFACT offer parenting and other services for families who have been referred by Child and Youth Protection Services.

Their services include:

  • Intensive Family Based Services: A safety focused preservation service delivered in the family's home using the Homebuilders model. CFACT staff work intensively with the family for up to 15-20 hours per week.
  • Newpin: An attachment focused family preservation and reunification program which can work with a family for up to 18 months at a custom-built centre in Canberra.
  • Family Preservation: Flexible support in the family home so that children remain or return home. Children and Families ACT’s case managers will link families with other services

Referrals to the above programs need to be made through Child and Youth Protection Services. For contact details go to Uniting Children and Families.

Karinya House

Karinya House supports mothers and their young babies in a 24-hour supervised and supported environment or in an outreach capacity.

For contact details visit Karinya HouseExternal Link

CREATE Foundation

CREATE provide the Children and Young People Engagement Support Service for children and young people who are in the care system, or who have left the care system through events and activities. They provide information and a support network for children and young people and empower them to have a voice in their care settings.

For contact details visit CREATE FoundationExternal Link

Australian Red Cross Birth Family Advocacy Support Service

The Australian Red Cross provides independent information and support to parents with children in care, or with children at risk of entering care. The service works with parents so they understand and participate in child protection processes.

The Red Cross can be contacted on 02 6234 7600 or birthfamily@redcross.org.au

Carers ACT Foster and Kinship Carer Advocacy Service

Carers ACT provides independent advocacy support services to kinship and foster carers. It provides support and empowers carers in resolving issues with service providers, such as with ACT Together and Child and Youth Protection Services. Carers ACT advocacy work seeks to influence change in the strategic and policy direction of out of home care based on carer feedback.

For contact details visit Carers ACTExternal Link

Oversight agencies

There are organisations that review and monitor the work of child protection services. They have different oversight functions including the ability to undertake systemic review, provide Ministerial advice, complaints resolution and advocacy and support.

ACT Civil and Administrative Tribunal (ACAT)

Some decisions made by Child and Youth Protection Services and ACT Together are reviewable decisions under the Children and Young People Act 2008. This means that ACAT can review some decisions. For more information about reviewable decisions go to the ACT ACAT websiteExternal Link

ACT Ombudsman

The ACT Ombudsman is an independent officer appointed to investigate complaints from individuals who have been unable to resolve problems with ACT Government agencies. The Ombudsman can deal with most complaints involving the actions of ACT Government agencies and police, including freedom of information requests.

For contact details visit ACT OmbudsmanExternal Link

Children and Young People Official Visitors

The functions of the Official Visitor are to visit, hear and consider complaints from children and young people who are:

  • in a detention place
  • at a therapeutic protection place
  • accommodated in a place of care.

For contact details visit Child and Young People Official Visitors.

Children and Young People Commissioner

The Children and Young People Commissioner’s role is to promote the rights of children and young people, consult with children and young people and to provide advice to government and community agencies about how to improve service delivery for children and young people.

For contact details visit Children and Young People CommissionerExternal Link

Children and Youth Services Council

The Children and Youth Services Council is established under the Children and Young People Act 2008 and provides advice to the Minister for Children, Youth and Families on a range of matters. The Council provides independent strategic advice to the Minister on the progress of the implementation and outcomes of A Step Up for Our Kids.

For more information about the council please email CYS.Council@act.gov.au.

Human Rights Commission (HRC)

The HRC encourages and assists in the resolution of complaints. The HRC assists users and providers of disability services, health services, services for children and young people and services for older people to make improvements in the provision of services. Members of the commission include:

  • Children and Young People Commissioner
  • Disability and Community Services Commissioner
  • Discrimination Commissioner
  • Health Services Commissioner
  • Human Rights Commissioner

For contact details visit ACT Human Rights CommissionExternal Link

Human Services Registrar

The Human Services Registrar sits in the Quality, Complaints and Regulation within the Community Services Directorate and offers responsive regulation of care and protection service providers. The Human Services Registrar assess care and protection services under section 63 of the Children and Young People Act 2008 as being suitable to be a care and protection organisation for a stated person and offer complaints handling and management service for the Community Services Directorate. Quality, Complaints and Regulation also has an independent complaint resolution service.

For contact details visit Human Services Registrar.

Public Advocate

The Public Advocate promotes and individually represents the rights and interests of people who are not able to represent or protect themselves, including children and young people, adults with a mental illness or impaired decision-making ability, who require protection from abuse, exploitation or neglect.

For contact details visit Public AdvocateExternal Link

Office of the Australian Information Commissioner (OAIC)

The Office of the Australian Information Commissioner (OAIC) can investigate privacy complaints from individuals about Australian and Norfolk Island Government agencies, and private sector organisations covered by the Privacy Act 1988External Link (Privacy Act). You can also make a complaint to the OAIC about the handling of your personal information by ACT public sector agencies under the Information Privacy Act 2014 (ACT)External Link

For contact details visit Office of the Australian Information CommissionerExternal Link