There are organisations that review and monitor the work of child protection services. They have different oversight functions including the ability to undertake systemic review, provide Ministerial advice, complaints resolution and advocacy and support.
ACT Civil and Administrative Tribunal (ACAT)
Some decisions made by Child and Youth Protection Services and ACT Together are reviewable decisions under the Children and Young People Act 2008. This means that ACAT can review some decisions. For more information about reviewable decisions go to the ACT ACAT website
The ACT Ombudsman is an independent officer appointed to investigate complaints from individuals who have been unable to resolve problems with ACT Government agencies. The Ombudsman can deal with most complaints involving the actions of ACT Government agencies and police, including freedom of information requests.
For contact details visit ACT Ombudsman
Children and Young People Official Visitors
The functions of the Official Visitor are to visit, hear and consider complaints from children and young people who are:
- in a detention place
- at a therapeutic protection place
- accommodated in a place of care.
For contact details visit Child and Young People Official Visitors.
Children and Young People Commissioner
The Children and Young People Commissioner’s role is to promote the rights of children and young people, consult with children and young people and to provide advice to government and community agencies about how to improve service delivery for children and young people.
For contact details visit Children and Young People Commissioner
Children and Youth Services Council
The Children and Youth Services Council is established under the Children and Young People Act 2008 and provides advice to the Minister for Children, Youth and Families on a range of matters. The Council provides independent strategic advice to the Minister on the progress of the implementation and outcomes of A Step Up for Our Kids.
For more information about the council please email CYS.Council@act.gov.au.
Human Rights Commission (HRC)
The HRC encourages and assists in the resolution of complaints. The HRC assists users and providers of disability services, health services, services for children and young people and services for older people to make improvements in the provision of services. Members of the commission include:
- Children and Young People Commissioner
- Disability and Community Services Commissioner
- Discrimination Commissioner
- Health Services Commissioner
- Human Rights Commissioner
For contact details visit ACT Human Rights Commission
Human Services Registrar
The Human Services Registrar sits in the Quality, Complaints and Regulation within the Community Services Directorate and offers responsive regulation of care and protection service providers. The Human Services Registrar assess care and protection services under section 63 of the Children and Young People Act 2008 as being suitable to be a care and protection organisation for a stated person and offer complaints handling and management service for the Community Services Directorate. Quality, Complaints and Regulation also has an independent complaint resolution service.
For contact details visit Human Services Registrar.
The Public Advocate promotes and individually represents the rights and interests of people who are not able to represent or protect themselves, including children and young people, adults with a mental illness or impaired decision-making ability, who require protection from abuse, exploitation or neglect.
For contact details visit Public Advocate
Office of the Australian Information Commissioner (OAIC)
The Office of the Australian Information Commissioner (OAIC) can investigate privacy complaints from individuals about Australian and Norfolk Island Government agencies, and private sector organisations covered by the Privacy Act 1988 (Privacy Act). You can also make a complaint to the OAIC about the handling of your personal information by ACT public sector agencies under the Information Privacy Act 2014 (ACT)
For contact details visit Office of the Australian Information Commissioner