In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Child and Youth Protection Services

Make a Child Concern Report | 1300 556 729

Child protection and out of home care services remain open

Keeping children safe and supported is an essential focus for the ACT while we all work through the COVID-19 pandemic. Our Child and Youth Protection Services (CYPS) are continuing to operate. You can find information specific to how CYPS is continuing to work to support children, young people, their families and their carers on our Publications and Policies page. It also includes information on continued support for young people involved with the youth justice system and resources specifically for Aboriginal and Torres Strait Islander families and carers. We will continue to update our information to keep you informed of what we are doing so please bookmark the page and visit it regularly. For broader community information, visit Connect in Canberra.

Child and Youth Protection Services (CYPS) has a statutory responsibility to support children, young people and families requiring a care or justice response. In doing this CYPS works to deliver good client outcomes through providing a response that focuses on:

CYPS is the statutory child protection agency which services the ACT region. CYPS has legislative responsibility under the Children and Young People Act 2008 for facilitating and coordinating services across government for the care and protection of children and young people believed to be at risk of harm. This involves assessing risk and working with families and other professionals to resolve issues that compromise the safety and wellbeing of children and young people. CYPS provides a continuum of service delivery to children and young people considered ‘at risk’ of serious abuse and harm.

Our Vision

Children and Young People are safe, strong and connected.

Our Principles

Child and Youth Protection Services works in partnership with:

Our Services

CYPS works with our community partners to provide a service response that focuses on the following areas.




Transition & Permanency

Trauma Informed

CYPS receives reports of concern relating to the safety and well-being of children and young people. Concerns may be related to:

Find out more about reporting child abuse and neglect.

Our Structure

The Structure of Children and Youth Protection Services is divided into two areas:

CYPS aims to build relationships with the community and work collaboratively to achieve positive outcomes for our clients. This is especially important when considering effective strategies to ensure children’s safety, or divert children and young people from the justice system.

CYPS provides regionally focused support, and as such is organised around the North and South regions of the ACT. This allows us to build stronger, more meaningful relationships within our communities.

Case Management

Our Case Management teams are responsible for delivering best practices in statutory service provision to children and young people. This is done through child centred case management and coordination functions including facilitating case conferences, supporting restoration and reunification, including transitions from care.

One of our key responsibilities is to ensure young people are diverted from the justice system. We do this through supervision of young people who are on community youth justice orders, supporting court processes, connecting young people with services and making decisions in accordance with principles and statutory obligations.