Community Services Directorate

Address GPO Box 158 Canberra ACT 2601
Housing ACT Locked Bag 3000, Belconnen ACT 2616
General Enquires 133 427
Fax (02) 6207 1552

on-line Complaints and Feedback Form

National Relay Service phone 133 677 then ask for 133 427

ACT Government DirectoryExternal Link
The Directory provides a guide to key people, organisations, functions undertaken and services delivered in the ACT Government.

Media and Communications

For all media enquiries, please contact the Media and Communications Unit on (02) 6205 0282 or via email on

General Media Enquiries (02) 6205 0282

Child and Youth Protection Services

The Child and Youth Protection Services works in partnership with the community to provide care and protection services to children and young people, and family and community support to meet the needs of the people of the ACT. It also operates a forty bed youth detention centre and supervises young people who have been placed on a court order.

General Enquiries 13 22 81 (within Australia only) | International callers please use +61 2 6207 5111 (International call rates apply)
Fax (02) 6205 7187

Are you concerned about a child?

Report Child Abuse
Online Child Protection Reports

Mandated Reporters 1300 556 728
General Public 1300 556 729
After Hours Crisis Services 1300 556 729
Email Child Protection Reports

North Region (02) 6207 1069
South Region (02) 6207 1466

Recruitment Enquiries +61 2 6205 6002
Fax +61 2 6205 0648

Out of Home Care Enquiries (02) 6207 4544

Children, Youth and Families

Children, Youth and Families provide a single service to improve outcomes for children, young people and their families and carers.

General Enquiries: 133 427

Housing ACT

Housing ACT provides information on housing assistance options - public, private, and community based and emergency/crisis housing.

Address Locked Bag 3000, BELCONNEN DC ACT 2617
General Housing Enquiries 133 427
Fax (02) 6207 1996

For Housing Maintenance, phone (02) 6207-1500 (24 hours)
An SMS service is available on 0438 100 500
Non Urgent maintenance: Request non-urgent maintenance

A courtesy telephone is available at Gateway Services for maintenance issues.

Gateway Services
Open: 9am-5pm (Mon-Fri)
Gateway Services is located at Nature Conservation House, Corner of Emu Bank and Benjamin Way Belconnen. Provides access to information regarding Housing ACT services, to apply for social housing or rental bond loan assistance in the ACT.

Tenancy Services
Contact your Housing Manager or Client Service Officers directly regarding tenancy matters. If you do not know these direct numbers, you can receive assistance by telephoning 133 427.

Applications for housing assistance, rental rebate renewals and general correspondence may be posted to Housing ACT or via the courtesy mailbox located within the Tuggeranong Access Canberra Shopfront and the City and Phillip Health Centres.

Freedom of Information

To seek information under the Freedom of Information Act 2016
Information about FOI requests and accessing information under the Health Records (Privacy and Access) Act 1997

Freedom of Information Unit
General FOI Enquiries: (02) 6207 3296 or (020 6207 0020.

To request a Health Record
Former clients, or their legal guardian, needing access to health records retained by Disability ACT or Therapy ACT should contact the Freedom of Information Unit.

Quality, Complaints and Regulation

Complaints regarding disability matters, community care and protection services and community housing sector can be directed to the Quality, Complaints and Regulation unit. The Human Services Registrar provides responsive regulation of service providers including specialist disability service providers to oversee safeguards for the NDIS.

General Enquiries 6207 5474

Office for Women

The Office for Women is a small policy coordination and development unit located within the Community Services Directorate. The Office works to enhance the status of women in the ACT and in doing so, assists in the creation of a community where women are safe, healthy, equally represented, and valued for their contribution to society.

General Women Enquiries 02 6205 5681
Fax: 02 6207 0592

Office of Multicultural Affairs

The ACT Office for Multicultural Affairs is part of the Community Participation Group in the Community Services Directorate and is responsible for supporting the Minister for Multicultural Affairs in the community, in the Assembly and in State/Territory forums.

General Multicultural Enquiries (02) 6207 9432 or (02) 6205 3883
Fax (02) 6207 5862

Multicultural Centre Bookings (02) 6205 3142
Fax (02) 6207 5862

National Multicultural Festival Coordinator (02) 6207 0436
Web External Link

Overseas Qualifications Assessment and Citizenship Ceremonies (02) 6205 3883

Office for Aboriginal and Torres Strait Islander Affairs

The Office for Aboriginal and Torres Strait Islander Affairs is the leader on Aboriginal and Torres Strait Islander Affairs in the ACT Government, and the business unit within the Community Services Directorate that is empowered to monitor and hold business units to account on ‘Closing the Gap’. The Office provides strategic advice to the Minister for Aboriginal & Torres Strait Islander Affairs on issues affecting Aboriginal & Torres Strait Islander people living in the ACT.

General Aboriginal and Torres Strait Islander Enquiries (02) 6207 9784
Fax (02) 6205 7187

Secretariat - Aboriginal and Torres Strait Islander Elected Body (02) 6205 2551
Secretariat - United Ngunnawal Elders Council (02) 6207 9784
Secretariat - Muranga Muranga (ACTPS Aboriginal and Torres Strait Islander Staff Network) (02) 6207 9784

ACT Aboriginal and Torres Strait Islander Cultural Centre (02) 6207 1110

Child Development Service

The Child Development Service provides assessment, referral, information and linkages for children 0-6 years where there are concerns relating to their development. The Service assists families who live in the ACT and have concerns about a child developing skills slower than others of the same age in areas such as, speech and language, movement, hand skills, self care, and social development.

General Child Development Enquiries (02) 6205 1277
Fax (02) 6205 1266

Intake (02) 6207 8884

Child and Family Centres

Provision of an early intervention and prevention program for children from birth to age five and their families. The program provides a range of universal and targeted parenting information and support services, specialist clinical services, community development and community education programs. Services are delivered in partnerships with other agencies, local community organisations and service providers.

General Child and Family Centre Enquiries 133 427
Fax (02) 6207 1128

Office for Seniors and Veterans

The ACT Office for Veterans and Seniors are part of the Community Participation Group in the Community Services Directorate and is responsible for supporting the Minister for Veterans and Seniors in the community, in the Assembly and in State/Territory forums.

General Veterans and Seniors Enquiries 02 6207 8830
Fax: 02 6207 5862

For further information on the ACT Seniors Card program, go to the ACT Seniors Card websiteExternal Link.

Community Policy

General Community Policy Enquiries 133 427

Office for Disability

The ACT Office for Disability is responsible for supporting the Minister for Disability in the community, in the Assembly and in State/Territory forums.

The Office oversees and implements the ACT’s commitment for the National Disability Strategy 2010-2020; administers grants to improve the ability of people with disabilities to participate in mainstream community groups, coordinated and administer I Day Grants; coordinates and delivers the Connect And Participate Expo; supports the INVOLVE initiative; continues funding for peak agencies representing people with disability, carers and provides support to the Disability Reference Group.

General Disability Enquiries (02) 6207 1086
National Relay Serivce ring 13 36 77 and ask for 6207 1086

ACT Companion Card

Access Canberra oversees the processing of applications and responds to all enquires related to the ACT Companion Card Program. The Community Services Directorate is responsible for managing ACT Companion Card policies and business Affiliate registration.

General Companion Card Enquiries (02) 6205 4333
National Relay Service 13 36 77 then ask for 6205 4333
Website Link

Affiliate Questions

If you are interested in becoming an Affiliate, please contact the ACT Companion Card Program.

Youth Engagement

Youth Engagement and Youth InterACT provides opportunities for young people in the ACT Community.

Ph: 6205 3064