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ACT Carers Strategy

Carers of Canberra

Ordinary People Doing Extraordinary ThingsPhoto of three women and a carer with the disability person

A Framework for a Carers Strategy written by the Carers Voice Panel

Carers Voice Panel Report [PDF 503KB]

ACT Carers Strategy Vision, Outcomes and Priorities Statement [PDF 345KB]

Executive Summary

Strategy Objective

This document sets out a Strategy to inform the enhancement of existing processes and development of new processes to support people providing care (usually unpaid).

Carers provide care for:

This Strategy also includes foster and kinship Carers.

Need for a Strategy for Carers

There are services available for Carers, and many organisations currently provide support for Carers, but Carers have difficulty in identifying:

Carers are too busy caring and do not have the capacity to search for support services.

Strategy Outcomes

Adoption of this Strategy will not only be the basis for providing improvements in the quality of life of Carers and those for whom they care. It will also raise community awareness and understanding, not just of the role of Carers, but also of the burden they have undertaken.

This Strategy will also lead to the people, who are cared for by Carers, being more readily accepted as normal people within the community, regardless of any disability.

Strategy Coverage

It is currently estimated by Carers ACT that there are around 48,000 Carers in the ACT. Based on the Territory’s estimated population of 400,0001, this represents about 10% of the population.

Since there are a significant number of Carers providing concurrent care for more than one person, this Strategy will have direct bearing on the day-to-day lives of more than 25% of the Territory’s population.

Strategy Benefits - Direct

This Strategy is designed to maximise the benefits of existing support services and to provide parameters for the development and enhancement of existing services. This in turn will enhance the quality of care and enhance the quality of life of Carers and those for whom they care.

Strategy Benefits - Long Term

Adoption of this Strategy will undoubtedly result in a better life for Carers and for those for whom they care. It will also result in the Territory leading the nation in the acceptance of and support for Carers and those in their care, ensuring that all Australia will be aware that Canberra Cares.

Photo of a carer with the disability person

Our Vision for a City that Cares

A community that cares for Carers and the people they care for.

Supporting Carers is investing in Canberra’s future.

This Strategy is Important Because...

Carers make a huge and largely unrecognised contribution to the ACT community and that deserves to be recognised. A better understanding of the role of Carers, through increased community awareness, must lead to more support for Carers across the ACT society and thus aid their wellbeing and health.

The Strategy should be based upon:

  1. Delivering a better system to enhance care for Carers, that is monitored and
    refreshed over time;
  2. Increased support services for Carers, to reduce stress levels and improve their
    personal wellbeing;
  3. Carers being able to easily access required information to assist in their decision
    making and Carer journey;
  4. Support for Carers in times of crisis with skilled, targeted respite and ongoing
    services; and
  5. Carer-led governance of the strategy.

Who are Carers?

Carers are ordinary people doing extraordinary things by providing unpaid care to someone with a vulnerable need. Carers shoulder an extraordinary burden across society, often at significant personal cost. They dedicate themselves to the care of loved ones or others with extreme vulnerability, by preventing, or at least significantly delaying their institutionalisation and incarceration.

Approximately 1.8 people in 10 are listed as primary Carers in Canberra2, and many more are considered as secondary Carers within the Territory.



Having a Carers strategy, developed in partnership with Carers, is important for the ACT. The Strategy needs to have real and measurable outcomes for Carers, the people they care for and everyone living in the ACT. This strategy needs to change the way some things are administered for the betterment of our entire ACT community.

Carers want this strategy to deliver outcomes that create a more caring and carer supportive society. These outcomes include:


Photo of a carer with the disability person



Recognition and respect for the skills, knowledge and contribution of Carers is needed throughout the government, service providers and workplaces.

An awareness campaign is essential to increase knowledge and understanding of the experiences of Carers in the general community, government, service providers and workplaces.

Carers need recognition within the legal system and they need to be respected for their knowledge and expertise. This in part can be achieved through involving Carers in decision making around those people they care for.

Carers need to be recognised by medical and other professionals as having valid knowledge about the people they care for. Working side by side with the medical and other professionals is what Carers want.


Education is a priority on two levels.Photo of a woman and a boy

Firstly, there needs to be a focus put on education for young Carers, ensuring they are supported to complete their formal education and achieve their aspirations.

Secondly, there is a broader need to recognise the skills, knowledge and experience that people gain by being Carers through a form of accreditation and formal recognition.

The skills, knowledge and experience of Carers should also be validated in the workplace.

Information access

There should be improved access to relevant and current information that meets the needs of Carers. A Carer portal and or helpline would assist in providing a one-stop-shop for Carers’ information needs.


Ongoing Carer engagement

Carers need to be involved in determining their own journey. They know the services they need to best support them in their caring role and these do not always align with what is perceived or offered as support. Carers need to be involved in policy formulation and review by government and NGOs, to ensure that services continue to align with their needs.

Enhanced Support Services. There are a range of support services that are needed or need to be enhanced, reviewed or improved. The panel suggests the following common, but not exclusive, areas as needing enhanced support:

  1. Parking — provision of a Carer permit similar to the disability parking permit.
  2. Government subsidies for services such as telephone, registration, electricity etc to be extended to Carers, similar to what Centrelink recipients are able to access.
  3. Superannuation compensation payment to be provided for Carers by government.
  4. Systemic and ongoing check in with Carers ‘doing it tough’.
  5. Recognition events for Carers to recognise and celebrate Carer contributions to the
  6. Carer stories — to be recognised, told and publicised (including in the strategy
  7. Employer recognition of Carer needs and constraints.

There were also other areas in which Carers identified as common, but not exclusive, needs for supports to be provided free of charge to Carers, including:

  1. Respite care support.
  2. Personal well-being.
  3. Mentoring.
  4. Dispute resolution.
  5. Advocacy.
  6. A One Stop Shop for information access.
  7. Counselling/Social work support services specifically for Carers.


All Carers needs are reflected throughout the strategy and are treated equitably. Different types of Carers have different needs but all of these needs must be reflected in the strategy. Carers must be treated equitably. For example, kinship Carers need to be given the same levels of support as foster Carers.

Photo of a women with a girlThis is what it is like to be a Carer... you plan your life out —like anybody else in your street or suburb or city does — creating dreams for you or your kids or wider family — but life gets so busy you don’t even notice that it is slowly running off course and you are on a different trajectory than you ever imagined. Until you get a diagnosis for a family member. It might be autism, or a mental illness, or an autoimmune condition, or a stroke — and suddenly your dreams of the future are gone — replaced by a life of care.

So you adjust your dreams and focus on the day by day needs. You might find those diseases and conditions and accidents don’t just take away your dreams, but take away your loved ones as well, leaving you with people who are something like them — but in a way not — maybe more angry or less thoughtful or more forgetful or less considerate or more obsessive — and you have to adjust yourself to that too, for while you are not living the life you always planned to be living with the people you always planned to be living with, you are living a life that still has those moments on occasion, still has your family with you. And it may take some time, but you find that you have changed too.

You have to become more combative with the system than you ever were, you have to become more tolerant, forgiving and understanding of those you care for than you might have ever been, as you have to become a nurse and advocate and support worker and resource person and role model in holding it all together because those you care for rely on you and you can’t be the one who cries in frustration and says it is all too hard or refuses to engage with the system or let’s forms go unfilled or says it hurts too much — you are the carer.

So you might never have dreamed of, or planned for, this life, but it is the one you now live you shrug off the regrets and tiredness and frustrations and just concentrate on day by day and crisis by crisis and intervention by intervention. How can you not ? You are the carer!

Craig, Carers Voice Panel Member 2017

1 Figures rounded from Australian Bureau of Statistics,

2 Source: Australian Bureau of Statistics