In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Minutes - 25 May 2018

Tenants Consultative Group meeting - 25 May 2018

At the third Tenants Consultative Group (TCG) meeting, members were provided with an update on the next phase of a Housing ACT project to digitise service delivery for tenants. Members provided additional feedback to ensure the project's usability and accessibility for all tenants.

Members were advised of an ACT Government project to work with stakeholders to design better early intervention approaches and improve life outcomes for people across the human service domains of Health, Education, Justice and Community Safety and Community Services. Members were invited to participate in the consultation process as the project is seeking input from public housing tenants on their experiences and any support received by them that may have prevented the tenant from entering or further experiencing a crisis. Members were advised that the current TCG term is due to end in August 2018 and an expression of interest process for the next term will open in July 2018.

Members were also advised that the Tenant Participation Grants would re-open for anyone who missed out on the first round and were interested in applying. Members provided feedback on how to raise awareness about the Tenant Participation Grants and to make the grant process more accessible to all tenants.

A member provided a presentation on their experience of attending the 10th National Housing Conference held in Sydney. Housing ACT sponsored two members to attend. The member shared information on the range of seminars they attended including energy efficiency, implementing tenant choice and supporting people through domestic and family violence. The member noted the conference was a valuable experience and highlighted a key message from the conference which was "the need for Australia to empower and listen to clients".

The HomeFront newsletter was discussed and members advised that many tenants do not engage with the newsletter. Members provided feedback on how we can improve our engagement with tenants.