Minutes - 13 July 2018

Tenants Consultative Group meeting – 13 July 2018

Ms Foulcher advised that the current TCG term will end in September 2018 and that applications for the 2018-20 term would open soon.

Members engaged in a Question and Answer session with allocations and Central Access Point staff from Gateway.

Members provided valuable insights and feedback on a project to digitise the Housing ACT application process for new and transfer applicants. Feedback focused on readability of the application form, use of free-text boxes and providing a variety of options for selection so that people in all situations could outline their current circumstances and needs. Members also noted that it would be useful to receive emails from Housing ACT on the status of their application including whether it is received, being processed or waiting on further information.