Tenants Consultative Group meeting – 13 July 2018
Ms Foulcher advised that the current TCG term will end in September 2018 and that applications for the 2018-20 term would open soon.
Members engaged in a Question and Answer session with allocations and Central Access Point staff from Gateway.
- Houses available for allocation are offered to applicants from the Priority register first, with a focus on the suitability of location, accessibility needs and whether their housing need is urgent due to being at risk of homelessness or harm.
- Single applicants can be found eligible for a two bedroom property as there are not many single bedroom properties in Housing ACT stock. Other applicants might be found suitable for a larger property if it meets high accessibility or special need.
- If there is no suitable match, applicants from the High Needs register are considered in chronological order of application, and then Standard register applicants.
- People with urgent or special needs (including accessible or adaptable property need) are eligible for the Priority register to ensure Housing ACT can meet their needs. This also ensures existing tenants needing to transfer to a more accessible property are prioritised.
- Tenants who apply for a transfer may have some paperwork requirements waived. The Central Access Point staff in Gateway can assist existing tenants with this.
- Applicants may be allocated a property faster if they preference all 4 regions.
- Often apartments and units are good quality with benefits such as a secure entry and underground parking.
- Applicants living with a carer can talk to their Housing Manager about lease arrangement options.
- Applicants on the waitlist are contacted every 12 months to update Housing ACT on their circumstances. If Housing ACT does not hear back, then action is taken to find the applicant through a third party contact (if provided). It is important for applicants to advise Housing ACT if their circumstances change and provide current contact details.
Members provided valuable insights and feedback on a project to digitise the Housing ACT application process for new and transfer applicants. Feedback focused on readability of the application form, use of free-text boxes and providing a variety of options for selection so that people in all situations could outline their current circumstances and needs. Members also noted that it would be useful to receive emails from Housing ACT on the status of their application including whether it is received, being processed or waiting on further information.