In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000


Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call

131126

Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700

healthdirect

24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Customer Service Commitment Charter


To deliver quality customer service effectively and innovatively

Our Business

  • Assessment of applications for rental assistance
  • Allocation of public rental properties
  • Management of public rental tenancies and properties
  • Supplying housing stock to meet the housing needs of present and future customers
  • Providing bond assistance for the private rental market
  • Providing information on housing assistance options

Our Service

  • We expect that you will deal with our staff in an open and honest way
  • We will provide you with accurate and consistent information so that you can make informed decisions as to your housing options
  • We will provide reliable and effective repairs, and maintenance service
  • We will respond to your enquiries in a timely manner
  • We will provide tenants with clear information on their rights and responsibilities

Top

Our Obligation

  • We will treat you as a valued and respected client
  • We expect you will give us accurate information as to your household details or any subsequent changes there to for determining eligibility for housing assistance, entitlement and/or rental rebate

Your Rights

  • We will not discriminate against you in terms of gender, race, religion, age, sex, colour, political opinion, physical or mental impairment, national extraction, social origin, marital status, or pregnancy.
  • We will provide a right of review or appeal against decisions made by Housing ACT.

Service Improvements

Housing ACT is committed to continuous improvement.

We like to hear from you when you are pleased with our service, but equally, if you are not satisfied with our service, please contact us on telephone 6205 1515.

Top