In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000


Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call

131126

Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700

healthdirect

24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Transfer of Funds Policy


Purpose

The purpose of this document is to outline the policy associated with the transfer of funds between accounts (payment references) when clients have multiple accounts and there is a debt owing on at least one of the accounts.

Background

Tenants may have multiple accounts because of prior tenancies and a current tenancy (or a number of prior tenancies), or both rental and sundry accounts attached to a current and/or prior tenancy/ies.

Where a credit exists on an account, either rent or sundry, it is possible to move that credit to offset a debit on another account, either sundry or rent.The ACT Civil and Administrative Tribunal also can order the movement of debits between accounts.

The Tenancy Agreement in use since the commencement of the Residential Tenancies Act 1997 provides the Commissioner for Housing with the power to allocate any payment made by a tenant as the Commissioner sees fit. Tenancy Agreements in use earlier that this time do not grant the Commissioner this power.

Policy

Where credit exists on an account, clients should be encouraged to use that credit to offset debt on another account in order to prevent arrears recovery action that may jeopardise a current tenancy.

Transfer of credit funds between current accounts can only be undertaken with tenant permission.

Written authorisation from the tenant will normally be required using the Transfer of Funds form.Where verbal arrangements are made with the tenant to transfer funds, the Housing Manager must fully document the conversation on the Client File.

Transfer of credit funds between vacated accounts does not require tenant authorisation. Reasons for transfer must be fully documented on the Client File.

Transfer of debit amounts may only be undertaken on current accounts where the ACT Civil and Administrative Tribunal has issued an order to do so.