In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000


Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call

131126

Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700

healthdirect

24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Occupational Therapy Services


Housing ACT Occupational Therapy Service Scope, Eligibility and Referral Fact Sheet

What is the Housing ACT Occupational Therapy Service

The Housing ACT occupational therapy service provides an additional resource for home assessment services to Housing and Community Service clients who are not currently supported by an external occupational therapist. The aim of the Housing ACT occupational therapy service is to provide professional advice on the installation of disability modifications to assist elderly or tenants with a disability to live more independently in their Housing ACT homes.

Scope of the Housing ACT Occupational Therapy Service

The Housing ACT occupational therapy service provides assessment for minor modifications such as:

The Housing ACT occupational therapy service provides assessment for major modifications such as:

The Housing ACT occupational therapy service provides assessment and consultation for relocation where the current property is deemed not suitable due to access issues, e.g. stairs or lack of circulation spaces for mobility equipment.

The following modifications do not require an occupational therapist report, the tenant is asked to provide a supporting letter from their General Practitioner (GP) to the Housing ACT Disability Modifications Officer for processing of works such as:

A fact sheet and GP form are available from Housing ACT to assist in this process.

Requests for changes to floor coverings or heating and cooling do not require an occupational therapist assessment, however the tenant is asked to contact Housing ACT to discuss their request.

Requests for Home maintenance issues, such as mould, jamming windows, uneven paths/pavers, do not require an occupational therapist assessment, in these cases the tenant is asked to contact Housing ACT Total Facilities Manager on (02) 6207 1500 to report their maintenance issue.

Eligibility of the Housing ACT Occupational Therapy Service

Intervention services (assessment for Chronic Care Pathway):

Referrals directly from tenant, significant other, community/government service or Housing Manager:

Note: Housing ACT Occupational Therapist will recommend the following standard equipment and only in relation to property modifications:

Consultation services (professional advice and information):

Referrals from officers within Housing ACT:

Referrals from external occupational therapists who are providing service to a Housing ACT tenant/resident:

Note: Should the external occupational therapist require consultation on the physical design of environmental modifications - they can request consultation with Housing ACT Total Facilities Manager (e.g. a building representative to meet on site) via Housing ACT Disability Modifications Officer;

Note: Should the external occupational therapist require consultation on other aspects of relocation or allocation - they should consult with Housing ACT Gateway services to discuss the specific case.

C. Outside scope (Acute Care Pathway)

Housing ACT occupational therapy service does not accept referrals for clients with/who:

Referral to the Housing ACT Occupational Therapy Service

Referrals can be made directly to the Housing ACT disability modifications officer:

Housing ACT, Locked Bag 3000, Belconnen ACT 2616

Submission of Occupational Therapy Reports for Housing ACT Clients

Reports for clients living in Housing ACT properties must be submitted directly to the Housing ACT disability modifications officer:

Housing ACT, Locked Bag 3000, Belconnen ACT 2616

In Summary

Housing and Community Services tenants have available to them professional home modification advice through the provision of a dedicated Housing ACT occupational therapy service.

If you already have an occupational therapist, they can provide recommendations directly to Housing ACT if you require home modifications.

Further Information

For more assistance on Housing ACT Disability Modifications or Housing ACT Occupational Therapy Services, please telephone the Disability Modifications Officer on (02) 6207 3091.
For more assistance on Housing ACT matters, please telephone 133 427.

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