In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Contact Us

A courtesy telephone and mailbox is available at the Tuggeranong Access Canberra Shopfront and within the City and Phillip Health Centres.
A courtesy telephone is available at Gateway Services for maintenance.

Address Locked Bag 3000, BELCONNEN DC ACT 2617
Location: Nature Conservation House, Cnr Emu Bank and Benjamin Way, Belconnen ACT 2617

General Housing Enquiries 133 427

ACT Office of Fair Trading: (02) 6207 0400
ACTEW - AGL: (02) 6248 3111
Care Financial Counselling Service: (02) 6257 1788

Maintenance Services

For Housing Maintenance, phone (02) 6207-1500 (24 hours)
An SMS service is available on 0438 100 500.
Non Urgent maintenance: Request non-urgent maintenance

Gateway Services

Open: 9am-5pm (Mon-Fri)
For your safety and the wellbeing of our staff please call or email us instead of coming into the Central Access Point (Housing ACT shopfront) in Belconnen. For general enquiries, please phone 133 427 or email For a full list of alternative ways to get in contact or provide information, please visit

Tenancy Services

Housing ACT staff will continue to meet with clients in their homes, the Gateway Services or other suitable venues by arrangement. Clients wishing to arrange a meeting with their Housing Manager or Applicant Support Officer should contact Housing ACT on 133 427.

You may contact your Housing Manager or Client Service Officers directly regarding tenancy matters. If you do not know these direct numbers, you can receive assistance by telephoning 133 427.

Applications for housing assistance, rental rebate renewals and general correspondence may be posted to Housing ACT at the address above or via the courtesy mailbox located within the Tuggeranong Access Canberra Shopfront and the City and Phillip Health Centres.

Housing ACT will provide reply paid envelopes to clients for the renewal of rent rebate applications.

How to find Us