Contact Us


A courtesy telephone and mailbox is available at the Tuggeranong Access Canberra Shopfront and within the City and Phillip Health Centres.
A courtesy telephone is available at Gateway Services for maintenance.

Address Locked Bag 3000, Belconnen ACT 2616
Location: Nature Conservation House, Cnr Emu Bank and Benjamin Way, Belconnen ACT 2617

General Housing Enquiries 133 427
Fax (02) 6207 1996
Email Housing.CustomerService@act.gov.au

ACT Office of Fair Trading: (02) 6207 0400
ACTEW - AGL: (02) 6248 3111
Care Financial Counselling Service: (02) 6257 1788


Maintenance Services

For Housing Maintenance, phone (02) 6207-1500 (24 hours)
An SMS service is available on 0438 100 500.
Non Urgent maintenance: Request non-urgent maintenance

Gateway Services

Open: 9am-5pm (Mon-Fri)
Gateway Services is located at on the Ground Floor of Nature Conservation House, Corner of Emu Bank and Benjamin Way Belconnen. Clients may attend the Gateway Services to access information regarding Housing ACT services, to apply for social housing or rental bond loan assistance in the ACT.

Tenancy Services

Housing ACT staff will continue to meet with clients in their homes, the Gateway Services or other suitable venues by arrangement. Clients wishing to arrange a meeting with their Housing Manager or Applicant Support Officer should contact Housing ACT on 133 427.

You may contact your Housing Manager or Client Service Officers directly regarding tenancy matters. If you do not know these direct numbers, you can receive assistance by telephoning 133 427.

Applications for housing assistance, rental rebate renewals and general correspondence may be posted to Housing ACT at the address above or via the courtesy mailbox located within the Tuggeranong Access Canberra Shopfront and the City and Phillip Health Centres.

Housing ACT will provide reply paid envelopes to clients for the renewal of rent rebate applications.

How to find Us

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