In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Community Sector Reform

The ACT community sector provides valuable support to Canberrans. This support ranges from assisting individuals in times of crisis to building community involvement and participation.

The sector includes a wide range of not-for-profit community organisations, self-help groups, community associations and consumer advocacy groups. Almost 4000 employees work within the sector.

Today, its work is being carried out in a climate of unprecedented change. This has been brought about by a range of factors, including:

These and other changes have implications for how organisations are resourced, what clients expect, and what type of capabilities organisations require. They also present new challenges for organisations to remain viable, responsive and sustainable into the future.

The Community Sector Reform Program

The ACT Government Community Sector Reform Program aims to support the community sector to respond to these changes. It is funded by the co-contribution levy, a pooled resource that was first announced in July 2012 and extended for a further two years in July 2015, and from financial and other resources provided by the ACT Government.

Components of the Program include:

Red tape reductions. Already more than $2.6 million of red-tape savings in time and administrative effort for community organisations have been achieved through changes to procurement, contracting and reporting. The red-tape reform is ongoing, with new initiatives being rolled out that include a new, simpler funding agreement template developed in consultation with the sector; and access to a new online tool to improve quality and reduce red tape for service providers. Other red tape reforms to date include:

Information Sheet: Charities and Community Sector Red Tape Reform - Update May 2017 [PDF 423KB] [Word 709KB]

The Sector Development Program, designed to build the skills of sector leaders. This program has included capacity building initiatives focusing on areas including governance, financial management, working with government, organisational sustainability, tendering and procurement, and strategic risk management. About 350 leaders of sector organisations have participated in the program. Upcoming components of the Sector Development Program will focus on building sector capability around business collaboration and strategic alliances.

The Governance and Financial Management Initiative, which provided packages of consulting time worth $20,000 from a panel of consultants to more than 40 organisations.

The ACT Community Services Industry Strategy 2016-2026

The ACT Community Services Industry Strategy 2016-2026 sets out a 10 year vision for forward planning of the Community Services Industry, which is critical to the economic and social wellbeing of Canberra.

The Strategy identifies the following four priority areas to be addressed (as well as desired outcomes to be achieved):

The Strategy is the result of an extensive period of consultation with the community sector by consultants KPMG and work with the sector will continue to inform its implementation.

Community Services Industry Plan - Scoping Paper [PDF 803KB] [Word 40KB]

ACT Community Services Industry Strategy 2016-2026 (HTML) (PDF 425KB)

The Industry Strategy has been developed under the guidance of a Steering Group comprising representatives from government and industry.

The Steering Group is a sub-committee of the Joint Community Government Reference Group (JCGRG) and membership is primarily from the Community Services Industry. The Steering Group will continue until the work has been completed, which is anticipated to be in 2026, although members will be able to renew or cease their membership on an annual basis.

ACT Community Services Industry Workforce Plan 2017-2020

The Workforce Plan is the first implementation plan for the Industry Strategy and focuses on goals and actions to grow, strengthen and sustain the workforce.

ACT Community Services Industry Workforce Plan [PDF 200KB] [Word 26KB]

The briefings below provide updates on the Industry Strategy’s development and implementation so far. For more information, please contact or visit the ACTCOSS website.

Industry Strategy Update August 2017 [PDF 126KB] [Word 31KB]
ACTCOSS Briefing September 2017 [PDF 72KB] [Word 27KB]

NDIS Sector Development Fund

The ACT community sector continues to benefit from an investment of $12.5 million from the Commonwealth’s National Disability Insurance Scheme Sector Development Fund (SDF). Since 2014 the SDF has been allocated to a range of initiatives that support the development of a sufficient and sustainable market of disability providers within an integrated and efficient human service sector. This includes the provision of dedicated resources to support opportunities to explore and implement collaboration, partnerships and mergers. More information is on the National Disability Insurance Scheme webpage.

Service Agreement

Service Funding Agreement Template - Overview Presentation [PDF 2MB] [PowerPoint 2.2MB]