If you are in immediate danger Call 000

Are you escaping domestic and family violence?

Call the Domestic Violence Crisis Service on 6280 0900
Open 24 hours a day, 7 days a week

Are you homeless or at immediate risk of homelessness? (Including emergency accommodation)

Call Onelink on 1800 176 468
Open Monday to Friday: 8am to 6pm; Saturday and Sunday: 12.30pm to 5pm

Domestic Violence Crisis Service (DVCS)

DVCS provides support 24 hours a day, 7 days a week to those in the community who are impacted by domestic and family violence, including those who are at risk of using violence.

DVCS provides crisis intervention, legal advocacy, safety planning and referrals. DVCS works with OneLink to refer people at risk to emergency accommodation.

Phone: 6280 0900
Open: 24 hours a day, 7 days a week

Safer Families assistance

OneLink is a central intake service for all kinds of programs and services that can support people to have the best chance to stay on track in their lives.

If you or someone you know is experiencing, or at risk of experiencing, homelessness in the ACT. There are specialist services for men, women and young people.

OneLink works closely with all services, including 24-hour services, to assess needs, make referrals and connect clients with appropriate support.

A OneLink assessment officer will discuss your needs, your situation and what services might help. They will provide you with information about options and, where appropriate, will follow up to connect you to services, including crisis accommodation services in the ACT.

Phone: 1800 176 468

Open: Monday to Friday - 8am to 6pm; Saturday and Sunday - 12.30pm to 5pm

Email: info@onelink.org.au

The OneLink office is located on the Ground Floor of Nature Conservation House, 153 Emu Bank, Belconnen, ACT, 2617

If you are not in immediate danger but want to talk about your safety, there are a range of support services operating in the ACT.

Organisations that can support you are still open and operating and can provide you with options to keep yourself and your family safe. But these services may be working differently due to COVID – for example talking to you over the phone or via video conference. Services are working closely together so there is no wrong door to go through to ask for help.

Domestic Violence Crisis Service (DVCS)

DVCS can provide support 24 hours, 7 days a week to those in the community who are impacted by domestic and family violence, including those who are at risk of using violence. They can provide crisis intervention, legal advocacy, safety planning and referrals.

Phone: 6280 0900
Open: 24 hours a day, 7 days a week

Canberra Rape Crisis Centre (CRCC)

CRCC counselling, crisis appointments and advocacy appointments are available on the phone. A 24-hour callout service to police and forensic services is open for those wishing to report sexual assault.

Phone: 6247 2525
Open: 7am to 11pm, 7 days a week

1800 RESPECT

Support is available via phone or web chat for those experiencing sexual, domestic and family violence

Phone: 1800 RESPECT (737 732)
Web chat: 1800Respect - web chat
Open: 24 hours a day, 7 days a week

Victim Support ACT at the ACT Human Rights Commission

Victim Support ACT is open and ready to support you. Please call us if you need to talk about your safety, access to counselling, immediate financial assistance in relation to a violent crime or are worried about the way you’ve been treated by police, prosecutors, the courts or corrections in connection to being a victim of crime.

Phone: 6205 2222
Email: victimsupportintake@act.gov.au
Open: 9am to 5pm, Monday to Friday

Women’s Legal Centre ACT

Women’s Legal Centre solicitors and social workers assist women who cannot afford a private lawyer and do not qualify for Legal Aid. If you are separated and are worried about how to manage your parenting arrangements during this time, or if you are contemplating separation and want to know your legal options to protect your safety or your kids’ safety, the Women’s Legal Centre can help.

Women’s Legal Centre can also help if you are having problems working with care and protection, or problems at work related to family or domestic violence or COVID-19.

The centre’s Aboriginal Women’s Program is also operating if you need a yarn or a hand to make sure you’ve got the support you need.

Phone: 6257 4377
Email for referrals: referral@womenslegalact.org
Open: Monday to Friday 9:00 am to 5:00 pm

Legal Aid ACT

The Legal Aid ACT Family Violence Unit is open and available by telephone to anyone who needs legal advice or assistance regarding family violence or related family law issues. This includes representation in the Magistrates Court (by phone) to obtain Family Violence Orders. Our Community Liaison team is also available for assistance with family violence related support, including our social worker, men’s worker, cultural liaison officers and Aboriginal support officers.

Legal Aid ACT Helpline: 1300 654 314
Open: Monday - Thursday: 8:30am - 7:00pm; and Friday: 8:30am - 5:00pm

Street Law

Street Law is a free and confidential outreach legal service for people, including services targeted to young people, who are experiencing or at risk of homelessness. Street Law provides legal advice and casework assistance and connects clients with other services.

Phone: 1800 STR LAW (1800 787 529) or (02) 6218 7900
Open: Level 1, 21 Barry Drive Turner to make an appointment or attend an advice clinic at their outreach locations.

OneLink

OneLink officers can talk with you about your situation and what services might help. They will provide you with information about options and, where appropriate, will follow up to connect you to services.

Phone: 1800 176 468
Open Monday to Friday: 8am to 6pm; Saturday and Sunday: 12.30pm to 5pm

Domestic Violence Crisis Service (DVCS)

DVCS can provide support 24/7 to those in the community who are impacted by domestic and family violence, including those who are at risk of using violence. They can provide crisis intervention, legal advocacy, safety planning and referrals.

Phone: 6280 0900
Open: 24 hours a day, 7 days a week

Mensline Australia

Mensline national counselling service for men offers phone and online/video counselling for men affected by or considering using violence

Phone: 1300 78 99 78
Online and video counselling: Mensline Australia - online counselling

Men’s Referral Service

The service provides telephone and online counselling, information and referrals for men who want to stop their use of violence.

Phone: 1300 766 491
Open: 8am – 9pm, Monday to Friday; 9am - 5pm Saturday and Sunday

Get Help: No to Violence - Get Help
Open: 8am – 9pm, Monday to Friday; 10am - 3pm Saturday, Sunday and public holidays

Menslink

Contact: 6287 2226
Work with young men offering counselling and mentoring.

Visit https://menslink.org.au/

VolunteeringACT’s Community Info Hub provides a homelessness services guide, updated fortnightly, with information on free meals, laundry and showers, emergency relief and food pantries, and short-stay and low-cost accommodation.

For more information, read:

OneLink is a central intake agency for all kinds of programs and service that can support people to have the best chance to stay on track in their including support for homelessness, disability and family support services. OneLink is run by Woden Community Service.

Phone: 1800 176 468

Open: Monday to Friday - 8am to 6pm; Saturday and Sunday - 12.30pm to 5pm

Email: info@onelink.org.au

The OneLink office is located on the Ground Floor of Nature Conservation House, 153 Emu Bank, Belconnen, ACT, 2617

Justice Housing Program (JHP) provides short-term housing for people exiting custody or on bail. They will assist you with supports to secure medium- and long-term housing options.

Throughcare Support - Throughcare Support provides support to people exiting prison. Their services help you to settle back into community.

Our Place is a Youth Integrated Education and Accommodation Program. It provides accommodation to young people who are either studying or employed. Our Place helps you to further your career and gain independence. Their goal is to transition you into affordable, private accommodation.

Common Ground Canberra (CGC) provides long-term housing. It is for people on low incomes and people who experience chronic homelessness. Further information is available at Common Ground Canberra.

Street to Home – This service provides support to people sleeping ‘rough’. Street to Home partners with city park rangers, ACT policing, ACT Mental Health, and others. The service run by St Vincent de Paul.

Early Morning Centre (EMC) provides free breakfast 5 days a week between 7.30am and 8.30am. The EMC also offers referral and support services 5 days a week between 9.00am and 11.30am. EMC is available to support anyone who is homeless, or at risk of homelessness.
EMC is run by Uniting Care Canberra.

OneLink is a free central intake service for people living in the ACT. It is operated by Woden Community Service.

OneLink connects you to programs and services that can help you when things are difficult, or if you’re not sure how to ask for help.

If you already have a case manager or support at CYPS, you can ask them to refer you to OneLink. This means OneLink can speak with them about things first, so you don't have to retell your story. After this, OneLink will contact you and can start working with you straight away.

OneLink can support you, your family and/or other supports to find the services that are right for you. OneLink will:

  • treat you with respect
  • listen to you
  • connect you with supports from across Canberra

Contact OneLink on 1800 176 468 or speak with your case manager.

Find more information about Services for Children Young People and Families.

Page updated: 05 Sep 2022