Integrated Service Response Program Guidelines
What is the Integrated Service Response Program?
The Integrated Service Response Program (ISRP) will be run by the Office for Disability in the Community Services Directorate. Two skilled staff members will provide short term coordination support for people who have high or complex needs. The program will also provide funding for people with disability to purchase emergency supports and services from non-government providers.
What does coordination mean?
The program will work with the NDIA and service providers to resolve crises and highly complex situations for people with intensive support needs. It will connect individuals with mainstream services, for example the health and education systems. The program will ensure everyone is working together behind the scenes to support people who have intense support needs. The program will work closely with the National Disability Insurance Agency (NDIA) and will have a direct line to key decision makers. The program will provide short term coordination and will not provide ongoing case management or support coordination.
Who is eligible for the program?
The ISRP is for people with disability with intensive support needs, who are participating in the NDIS or who meet the disability eligibility requirements for the NDIS , and need coordination of mainstream services because their wellbeing and stability in the community is threatened by crisis, complexity or the changing nature of their support needs, or community safety concerns.
- ACT Resident;
- under the age of 65;
- have a disability that is attributed to a physical, cognitive, intellectual, psychosocial or sensory impairment;
- The impairment is likely to be permanent and reduces capacity to communicate, to interact socially, to learn, to move about or to care for yourself; and
- While support needs may fluctuate, to be eligible the person will likely need support throughout their life.
Is medical proof of disability required?
Participants will not be required to provide medical certification of disability however a referral form will be required outlining the impact of a person’s disability. Participants who are not NDIS participants may be requested to test their NDIS eligibility before financial support is provided.
What is the emergency funding for?
The funding will be used to support non-government sector provision of additional disability supports to people with intensive support needs and who need emergency funding and/or coordination of mainstream services because their wellbeing and stability in the community is threatened by crises, complexity, the changing nature of their support needs, or community safety concerns.
Funding Criteria includes
- The provision of short term emergency disability support where there are concerns that a child is at risk of relinquishment or entering the statutory system pending a formal planning review decision by the NDIA.
- The provision of additional disability supports (to substitute for that which parents would usually be expected to provide) when a young person (under 18) is unable to live in the family home.
- The provision of short term disability support whilst a person is waiting an access decision and NDIS plan.
- The provision of disability support for people who meet the disability criteria for the NDIS but are found ineligible due to residency requirements.
- The provision of short term emergency funding when a person’s wellbeing and stability in the community is threatened by crises, complexity, the changing nature of their support needs, or community safety concerns, and their needs cannot be immediately met through their NDIS package. This is inclusive of short term accommodation and respite.
What is the emergency funding not for?
Exclusion Criteria Includes
- The provision of funding for utilities, housing costs ( ongoing rent and other housing costs)and medical expenses.
- The provision of ongoing disability supports that should be provided by the NDIS.
- The provision of disability support that should be provided by the health system
- The provision of disability support that should be provided by the education system
How do people access the program?
Access to the program will be by referral. People who can make the referral include:
- Support Coordinator
- Current Disability Provider
- Health Professional
- Housing Worker
- Child Protection Worker
How will funding be provided?
The level of funding required will be assessed on case by case basis.
Participants will make an informed choice with input from the Office for Disability on their preferred service provider.
Disability service providers will then be approached to develop an Individual Support Plan (ISP) including service descriptions and costing. Providers are required to provide sufficient information in a Request for Quotation (RFQ) to be assessed against assessable criteria.
Which providers can provide services?
Providers are required to be registered with the NDIS for the services that they will deliver to program participants.