In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Integrated Service Response Program


What is the Integrated Service Response Program?

The Integrated Service Response Program (ISRP) is provided through the Office for Disability in the Community Services Directorate. ISRP provides short-term coordination support for people who have high or complex support needs. ISRP also provides funding for people with disability to purchase emergency supports and services from non-government providers.

ISRP also provides case coordination and funding for board and lodgings for children under 16 who cannot live in the family home due to high disability support needs.

What does coordination mean?

ISRP works with the National Disability Insurance Agency (NDIA) and service providers to resolve crises and highly complex situations for people with intensive support needs. It connects individuals with mainstream services, for example the health and education systems. ISRP ensures everyone is working together behind the scenes to support people who have intense support needs. ISRP works closely with the NDIA and has a direct line to key decision makers. ISRP provides short-term coordination and does not provide ongoing case management or support coordination. Longer term coordination may be provided to children under 16 who cannot live in the family home due to high disability support needs on a case by case basis.


Who is eligible for the program?

ISRP is for people with disability with intensive support needs; who are participating in the National Disability Insurance Scheme (NDIS) or who meet the disability eligibility requirements for the NDIS; and need coordination of mainstream services because their wellbeing and stability in the community is threatened by crisis, complexity or the changing nature of their support needs, or community safety concerns.

Requirements include

Is medical proof of disability required?

Participants are not required to provide medical certification of disability however a referral form is required outlining the impact of a person’s disability. Referrals for people who are not NDIS participants may be requested to test their NDIS eligibility before financial support is provided.

What is the emergency funding for?

The funding is to support non-government sector provision of additional disability supports.

Funding may be provided for:


What is the emergency funding not for?

Exclusion Criteria Includes:

How do people access the program?

Access to the program is by referral.

People who can make a referral include

How will funding be provided?

The level of funding required is assessed on case by case basis.

Participants make an informed choice with input from the Office for Disability on their preferred service provider.

Disability service providers are approached to develop an Individual Support Plan (ISP) including service descriptions and costing. Providers are required to provide sufficient information in a Request for Quotation (RFQ) to be assessed against Assessable Criteria.

Which providers can provide services?

Providers are required to be registered with the NDIS for the services that they will deliver to program participants.


For more information, contact the Integrated Service Response Program; 6207 1086;

Integrated Response Service Program Referral Form [PDF 555KB] [Word 725KB]