Integrated Service Response Program


Integrated Service Response Program Guidelines

Referral Form [PDF 1.1MB]

What is the Integrated Service Response Program?

The Integrated Service Response Program (ISRP) will be run by the Office for Disability in the Community Services Directorate. Two skilled staff members will provide short term coordination support for people who have high or complex needs. The program will also provide funding for people with disability to purchase emergency supports and services from non-government providers.

What does coordination mean?

The program will work with the NDIA and service providers to resolve crises and highly complex situations for people with intensive support needs. It will connect individuals with mainstream services, for example the health and education systems. The program will ensure everyone is working together behind the scenes to support people who have intense support needs. The program will work closely with the National Disability Insurance Agency (NDIA) and will have a direct line to key decision makers. The program will provide short term coordination and will not provide ongoing case management or support coordination.

Who is eligible for the program?

The ISRP is for people with disability with intensive support needs, who are participating in the NDIS or who meet the disability eligibility requirements for the NDIS , and need coordination of mainstream services because their wellbeing and stability in the community is threatened by crisis, complexity or the changing nature of their support needs, or community safety concerns.

Requirements include:-

Is medical proof of disability required?

Participants will not be required to provide medical certification of disability however a referral form will be required outlining the impact of a person’s disability. Participants who are not NDIS participants may be requested to test their NDIS eligibility before financial support is provided.

What is the emergency funding for?

The funding will be used to support non-government sector provision of additional disability supports to people with intensive support needs and who need emergency funding and/or coordination of mainstream services because their wellbeing and stability in the community is threatened by crises, complexity, the changing nature of their support needs, or community safety concerns.

Funding Criteria includes

What is the emergency funding not for?

Exclusion Criteria Includes

How do people access the program?

Access to the program will be by referral. People who can make the referral include:

How will funding be provided?

The level of funding required will be assessed on case by case basis.

Participants will make an informed choice with input from the Office for Disability on their preferred service provider.

Disability service providers will then be approached to develop an Individual Support Plan (ISP) including service descriptions and costing. Providers are required to provide sufficient information in a Request for Quotation (RFQ) to be assessed against assessable criteria.

Which providers can provide services?

Providers are required to be registered with the NDIS for the services that they will deliver to program participants.

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