What is the Integrated Service Response Program?
The Integrated Service Response Program (ISRP) is provided through the Office for Disability in the Community Services Directorate. ISRP provides short-term coordination support for people who have high or complex support needs. ISRP also provides funding for people with disability to purchase emergency supports and services from non-government providers.
ISRP also provides case coordination and funding for board and lodgings for children under 16 who cannot live in the family home due to high disability support needs.
What does coordination mean?
ISRP works with the National Disability Insurance Agency (NDIA) and service providers to resolve crises and highly complex situations for people with intensive support needs. It connects individuals with mainstream services, for example the health and education systems. ISRP ensures everyone is working together behind the scenes to support people who have intense support needs. ISRP works closely with the NDIA and has a direct line to key decision makers. ISRP provides short-term coordination and does not provide ongoing case management or support coordination. Longer term coordination may be provided to children under 16 who cannot live in the family home due to high disability support needs on a case by case basis.
Who is eligible for the program?
ISRP is for people with disability with intensive support needs; who are participating in the National Disability Insurance Scheme (NDIS) or who meet the disability eligibility requirements for the NDIS; and need coordination of mainstream services because their wellbeing and stability in the community is threatened by crisis, complexity or the changing nature of their support needs, or community safety concerns.
- ACT Resident;
- under the age of 65;
- have a disability that is attributed to a physical, cognitive, intellectual, psychosocial or sensory impairment;
- the impairment is likely to be permanent and reduces capacity to communicate, to interact socially, to learn, to move about or for self-care; and
- while support needs may fluctuate, to be eligible the person will likely need support throughout their life.
- For children under 16 who cannot live in the family home due to high disability support needs a parental agreement will be required outlining expectations of parents’ responsibilities regarding parental care and support, and ongoing engagement in relation to their child (eg. taking their child to doctors’ appointments, attending parent/teacher interviews, facilitating family and social connections, monitoring their child’s well-being, advocating on their behalf, and providing emergency and alternate contact details).
Is medical proof of disability required?
Participants are not required to provide medical certification of disability however a referral form is required outlining the impact of a person’s disability. Referrals for people who are not NDIS participants may be requested to test their NDIS eligibility before financial support is provided.
What is the emergency funding for?
The funding is to support non-government sector provision of additional disability supports.
Funding may be provided for:
- The provision of board and lodging funding for children under 16 who cannot live in the family home due to high disability support needs and where a parent or guardian has full parental responsibility.
- The provision of short-term disability support whilst a person, who is at risk of crisis, is waiting an access decision and NDIS plan
- The provision of disability support for people who meet the disability criteria for the NDIS but are found ineligible due to residency requirements.
- The provision of short term emergency funding when a person’s wellbeing and stability in the community is threatened by crises, complexity, the changing nature of their support needs, or community safety concerns, and their needs cannot be immediately met through their NDIS package. This is inclusive of short term accommodation and respite.
What is the emergency funding not for?
Exclusion Criteria Includes:
- The provision of funding for utilities, housing costs (ongoing rent and other housing costs) and medical expenses ( except for board and lodging funding for children under 16 who cannot live in the family home due to high disability support needs. The ACT Government may choose to seek contributions from parents or from income support payments (DSP) for young people over the age of 16 (with the agreement of the parents/young person).
- The provision of ongoing disability supports that should be provided by the NDIS.
- The provision of disability support that should be provided by the health system.
- The provision of disability support that should be provided by the education system.
How do people access the program?
Access to the program is by referral.
People who can make a referral include
- Support Coordinator
- Current disability provider
- Health professional
- Housing worker
- Child Youth and Protection Services worker
How will funding be provided?
The level of funding required is assessed on case by case basis.
Participants make an informed choice with input from the Office for Disability on their preferred service provider.
Disability service providers are approached to develop an Individual Support Plan (ISP) including service descriptions and costing. Providers are required to provide sufficient information in a Request for Quotation (RFQ) to be assessed against Assessable Criteria.
Which providers can provide services?
Providers are required to be registered with the NDIS for the services that they will deliver to program participants.
For more information, contact the Integrated Service Response Program; 6207 1086; firstname.lastname@example.org
Integrated Response Service Program Referral Form [PDF 555KB] [Word 725KB]