How to Apply

How to apply for or renew an ACT Companion Card?

To apply for an ACT Companion Card, applicants (or their representative) must complete and submit an ACT Companion Card Cardholder Application Form

To renew an ACT Companion Card, complete the renewal form that has been sent to you in the mail. If you have not received this form, contact the ACT Companion Card Program to request a renewal form.

To contact the ACT Companion Card Program:

ACT Companion Card Program
Access Canberra
GPO Box 158
Phone: (02) 6205 4333
National Relay Service phone 133 677 then ask for 133 427

Please note:

  • Contact with the Companion Card Program is available via phone, email or post – NOT at the Access Canberra Service Centers.
  • Applications cannot be made online but must be submitted in hard copy only and must include two passport sized photos initialed by the same heath professional who completed page 9-10 of the form.

Assessment of application

The ACT Companion Card Program will assess each application against all of the four eligibility criteria for the program.

The ACT Companion Card Program may contact you and your health professional to verify the accuracy of the information you provide or to clarify your eligibility.

All persons applying for a Companion Card will be notified of the outcome of the application in writing.

Unsuccessful applications and the review process

Unsuccessful applicants will be informed about their rights to review and the processes and timeframes involved.

Any person who is not satisfied with the outcome of his or her application may request a review. A request for a review must be made in writing and may include any new information that assists in demonstrating the applicant meets the Companion Card eligibility criteria.

The additional information provided must be signed by a health professional. This does not have to be the same health professional who verified the original application form.

Renewal process

An ACT Companion Card is issued for five years to approved applicants. The card is issued in the name of the person with the disability for his or her use only. The card expiry date is printed on the front of the card.
Cardholders will receive a courtesy reminder letter ahead of the expiry date with advice on the renewal process. As part of the renewal process, Cardholders are required to provide new photographs when renewing their card. No further action is taken by the ACT Companion Card Program to renew the card until contact is made by the Cardholder or their representative.

Replacement Card

Cardholders may request a replacement Companion Card prior to the expiry date if the card is lost, stolen or damaged, or they have changed their name. If required, photographs may also be updated.

To request a replacement card please contact the ACT Companion Card Program.

Change of contact details

Cardholders are advised to contact the ACT Companion Card Program if their contact details change. A new card will not be issued for a change of address as it does not affect the details on the card.

Moving interstate

When an ACT Companion Cardholder relocates to another State or Territory within Australia, the cardholder must contact the Companion Card Program in that State or Territory to get further advice.
New South WalesExternal Link
Northern TerritoryExternal Link
QueenslandExternal Link
South AustraliaExternal Link
TasmaniaExternal Link
VictoriaExternal Link
Western Australia External Link

Click here to view the ACT Companion Card Frequently Asked Questions.