Making a complaint about Child and Youth Protection Services

The Charter for Parents and Families involved with ACT child protection services strengthens support for parents and families and helps them to be heard and included in decisions about their children as much as possible.

If you are unhappy with services provided by Child and Youth Protection Services (CYPS) or an organisation working with CYPS, you can give feedback or make a complaint.

The Community Services Directorate’s Complaint Handling and Management Policy will make sure:

Complaints are usually best resolved by talking to the person who provided the service. You can also talk to:

Complaints and Client Services
Phone: 02 6207 5294

If you are unhappy with the outcome of your complaint, you can request a CSD internal complaints review

This factsheet has more information about making a complaint:

Complaint or decision review?

If you are unhappy because you disagree with a decision made by CYPS, you can see if you can have the decision reviewed. This is different to a complaint. This page has information about decision reviews:

Page updated: 24 Oct 2023