Making a complaint about Child and Youth Protection Services

If you are unhappy with services provided by Child and Youth Protection Services (CYPS) or an organisation working with CYPS, you can give feedback or make a complaint.

The Community Services Directorate’s Complaint Handling and Management Policy will make sure:

• you will be treated respectfully and fairly
• your complaint will be treated as confidential
• your complaint will be dealt with as soon as possible
• you will be kept up to date on progress
• you will be told about the outcome.

Complaints are usually best resolved by talking to the person who provided the service. You can also talk to:

Complaints and Client Services
Phone: 02 6207 5294
Email: CSDCYFComplaints@act.gov.au

If you are unhappy with the outcome of your complaint, you can request a CSD internal complaints review

This factsheet has more information about making a complaint:

• Community Services Directorate Complaint Fact Sheet

Complaint or decision review?

If you are unhappy because you disagree with a decision made by CYPS, you can see if you can have the decision reviewed. This is different to a complaint. This page has information about decision reviews:

• What to do if you disagree with a decision made by Child and Youth Protection Services