In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Records Management Policy

This policy supports the Community Services Directorate (the Directorate) legislative requirements under the Territory Records Act 2002 (the Act).

Records Management Policy

1. What is this policy about?

1.1 This policy supports the Community Services Directorate (the Directorate) legislative requirements under the Territory Records Act 2002 (the Act).

2. Policy Statement

2.1 The Directorate has requirements under the Act to make, manage and keep records to support its business needs, legal and regulatory obligations and to meet broader community expectations.

2.2 Records created, received or discovered which contain information that may allow people to establish links with their Aboriginal or Torres Strait Islander heritage will be protected and made accessible.

2.3 All staff, consultants and contractors must make and keep full and accurate records of their activities to ensure that such records are incorporated into the Directorate’s corporate records systems and to comply with all records management procedures.

2.4 All records made or received by the Directorate are the corporate property of the Directorate.

2.5 All records that staff, consultants and contractors make, receive and maintain as part of their duties belong to the Directorate and no records belong to individual employees.

2.6 The Directorate retains control of all records required for service delivery in accordance with Territory Records Office Standard for Records, Information and data, and ownership of records and/or the intellectual property they contain are clearly specified in every outsourcing contract.

2.7 The Directorate, in consultation with the Territory Records Office undertook a recordkeeping self-assessment maturity examination. Whilst the result did reveal that some elements of the Directorate’s recordkeeping do require further improvement, these elements will be addressed by organisational wide digital transformation project. This process will include consolidation of EDRMS instances and the digitisation of paper records.

3. Who does this policy apply to?

3.1 This policy applies to all Directorate staff, including consultants and contractors.

4. Context

4.1 The Act requires ACT agencies to have and to comply with a Records Management Program. The policy is Attachment B of the Directorate’s Program.

4.2 The Act obliges the Directorate to manage the creation, keeping, protection, preservation, storage and disposal of its records and ensure that the records are usable and accessible for as long as they are required for official and public purposes.

4.3 Directorate officers, including consultants and contractors must be made aware of their responsibilities to establish, maintain and provide access to records, irrespective of format, in accordance with legislative requirements, the Territory Records Office Standards and the Australian Standard on Records Management AS ISO 15489 (the Standards).

5. Responsibilities

5.1 The Chief Information Officer is the Executive in charge of records, information and data management, including the implementation and regular review of this Records Management Program.

5.2 Managers and supervisors: at all levels are responsible for ensuring that staff under their direction, including consultants and contractors, meet all the requirements of this policy and the associated procedures. Records management is an equally important part of supervisory and management functions as any other part of managers and supervisors’ functional responsibilities.

5.3 Certain staff, consultants and contractors: have specific records management responsibilities mandated in their position duty statements. These staff, consultants and contractors have a responsibility to know the Records Management Procedures in detail, model good records management behaviour and to assist other staff, consultants and contractors in applying the requirements of the policy and procedures.

5.4 All staff, consultants and contractors: have responsibilities in relation to the records of the function they perform. Staff, consultants and contractors should keep full and accurate records in accordance with this Policy.

5.5 Policy Owner: The Deputy Director-General, is responsible for this policy.

6. Monitoring and Review

6.1 The Policy Owner monitors the policy. This includes an annual scan of operation and review. A full review of the policy will be conducted within a three-year period.

7. Contact

7.1 For support contact Records Management Unit on (02) 62054804 or email Community Services Directorate Records Management Unit

8. Complaints

8.1 Any concerns about the application of this policy or the policy itself, should be raised with:

The Records Manager;
contact on (02) 62054804.
online at

see also the Quality, Complaints and Regulation on the Directorate’s website.

9 References

9.1 Definitions