Frequently Asked Questions

Q1. Can any ACT resident use the Child and Family Centres service or do you have to live in Gungahlin, Tuggeranong or Belconnen?
Q2. Can I just drop-in to chat with someone?
Q3. Can I have my own worker who can help me with some parenting and family issues?
Q4. What services are provided at the Centres?
Q5. Is there a fee?
Q6. Are you a child care centre?
Q7. How can I see a Maternal and Child Health (MACH) nurse?
Q8. Can I make an appointment for my child to see the Maternal and Child Health (MACH) nurse here?
Q9. Do you have a self-weigh station?
Q10. When are the physiotherapy and speech drop-in clinics run at the Centres?

Q1. Can any ACT resident use the Child and Family Centres service or do you have to live in Gungahlin, Tuggeranong or Belconnen?

A. The Child and Family Centres primarily support children and families who live in the Gungahlin, Tuggeranong and Belconnen communities. However, ACT parents who live outside of these regions are welcome to contact any Child and Family Centre for information about services in their local communities.

Q2. Can I just drop-in to chat with someone?

A. A professional staff member is available to speak with parents, carers and service providers Monday to Friday 9:00am to 5:00pm, either in person or by telephoning:

  • Gungahlin - 6207 0120
  • Tuggeranong - 6207 8228
  • West Belconnen - 6205 2904

This is available without an appointment.

Q3. Can I have my own worker who can help me for a while with some parenting and family issues?

A. Yes. A child and family worker will meet with you to discuss your situation. This may mean that a worker could work with children on an individual basis, it could be a referral to a parenting group, or referral to another service that may be more appropriate. All options are discussed with parents to ensure the right response is provided. If parents feel they would like ongoing support and assistance in their parenting roles, a worker may be provided to support them.

Q4. What services are provided at the Centres?

A. A range of services are offered through the centres including:

  • Drop-in parenting information
  • Parenting programs, courses and groups
  • Early intervention mental health programs
  • Therapy ACT physiotherapy and speech clinics
  • ACT Health services – immunisations, child health checks, Maternal and Child Health nurses, midwifery, new parents groups, sleep clinics

Please see the Programs and Services create link page for more information regarding the services offered through the Child and Family Centres. Alternatively, you can download the Guide to Our Programs & Services by clicking the link below.

Child & Family Centres ACT – A Guide to Our Programs & Services [PDF 3MB]

Q5. Is there a fee?

A. All services provided by the Child and Family Centres are free to ACT residents. External agencies providing outreach services at the centres may charge a fee for service.

Q6. Are you a child care centre?

A. No.Child and Family Centres assist families with young children in gaining information and support through the provision of a range of programs and services.

Q7. How can I see a Maternal and Child Health (MACH) nurse?

A. You can make an appointment to see a MACH nurse through the Community Health Intake line on 6207 9977.

MACH provides services that deal with:

  • Baby and child health, development and growth
  • Infant and toddler feeding issues and nutrition
  • Sleep and settling issues
  • Keeping children safe
  • Toddler behaviour issues
  • Parenting
  • Adjustment to parenthood
  • Maternal anxiety and depression
  • Referrals to other health professionals and services
  • Immunisation

Q8. Can I make an appointment for my child to see the Maternal and Child Health (MACH) nurse here?

A. No.All bookings for the Maternal and Child Health clinics and groups must be made through the Community Health Intake line on 6207 9977.

Q9. Do you have a self-weigh station?

A. Yes, we do. Each Child and Family Centre has a dedicated self-weigh station; just drop-in to the Child and Family Centres between 9:00am and 5:00pm Monday to Friday.

Please see the Contact Us for contact information and details regarding the location of each of the Centres.

Q10. When are the physiotherapy and speech drop-in clinics run at the Centres?

Therapy ACT provides drop-in clinics physiotherapy and speech from each of the Child and Family Centres.

For the locations, dates and times of these clinics please see the Therapy ACT website.

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