Child and Youth Protection Services

Make a Child Concern Report | 1300 556 729

Child and Youth Protection Services (CYPS) has a statutory responsibility to support children, young people and families requiring a care or justice response. In doing this CYPS works to deliver good client outcomes through providing a response that focuses on:

  • Diversion
  • Protection
  • Restoration
  • Transition and Permanency
  • Trauma Informed Practice

CYPS is the statutory child protection agency which services the ACT region. CYPS has legislative responsibility under the Children and Young People Act 2008 for facilitating and coordinating services across government for the care and protection of children and young people believed to be at risk of harm. This involves assessing risk and working with families and other professionals to resolve issues that compromise the safety and wellbeing of children and young people. CYPS provides a continuum of service delivery to children and young people considered ‘at risk’ of serious abuse and harm.

Our Vision

Children and Young People are safe, strong and connected.

Our Principles

Child and Youth Protection Services works in partnership with:

  • the community to protect children and young people from being harmed and from harming others
  • families and carers to ensure children and young people are safe and achieve the best possible life outcomes.

Our Services

CYPS works with our community partners to provide a service response that focuses on the following areas.


  • Connecting children and young people with the right services at the right time to support them
  • Diverting young people from custody
  • Supporting families to keep them strong and safe
  • Supervising young people on justice orders


  • Keeping children and young people safe from harm
  • Supporting and encouraging young people to do no harm
  • Assessing and investigating child concern reports
  • Providing a safe custodial environment


  • Helping children and young people to be reunified with their families and restored to their home
  • Helping families to support a smooth and successful restoration
  • Providing rehabilitation and support programs to prevent young people from reoffending

Transition & Permanency

  • Helping young people transition successfully to living as independent adults
  • Preparing children, young people and their support networks as they transition from care
  • Supporting children and young people to have permanent, stable homes
  • Working with foster and kinship carers to provide children and young people with a ‘normal’ life
  • Supporting adoptions

Trauma Informed

  • Providing therapeutic assessment for all children and young people in our care
  • Providing culturally sensitive trauma informed support
  • Preventing escalation of anti-social or offending behaviour

CYPS receives reports of concern relating to the safety and well-being of children and young people. Concerns may be related to:

  • Physical abuse
  • Emotional abuse (including exposure to family violence)
  • Sexual Abuse
  • Neglect

Find out more about reporting child abuse and neglect.

Our Structure

The Structure of Children and Youth Protection Services is divided into two areas:

  • Operations: to focus on the day to day work with children, young people, families and communities
  • Practice and Performance: to provide the supporting functions needed to ensure best practice and continuously improve to provide effective therapeutic responses to meet the needs of our clients

CYPS aims to build relationships with the community and work collaboratively to achieve positive outcomes for our clients. This is especially important when considering effective strategies to ensure children’s safety, or divert children and young people from the justice system.

CYPS provides regionally focused support, and as such is organised around the North and South regions of the ACT. This allows us to build stronger, more meaningful relationships within our communities. (Link to CYPS high level org chart.)

Case Management

Our Case Management teams are responsible for delivering best practices in statutory service provision to children and young people. This is done through child centred case management and coordination functions including facilitating case conferences, supporting restoration and reunification, including transitions from care.

One of our key responsibilities is to ensure young people are diverted from the justice system. We do this through supervision of young people who are on community youth justice orders, supporting court processes, connecting young people with services and making decisions in accordance with principles and statutory obligations.

Bimberi Youth Justice Centre and Residential Services

Bimberi Youth Justice Centre (Bimberi) is a human rights compliant youth detention facility. Bimberi provides safe and secure accommodation for young people between the ages of 10 and 21 years who are remanded in custody or sentenced to a period of detention by the ACT Children’s or Supreme Courts. Bimberi facilitates rehabilitation and promotes the reintegration of children and young people into the community through a range of programs and services.

Bimberi and Narrabundah House:

  • Support young people to divert them from further justice involvement
  • Provide safety and security for young people and the community
  • Provide accommodation and rehabilitation
  • Implement case management plans to assist in young people’s transition into the community.

After Hours Bail Support Service

CYPS also provides a service to support young people in keeping their bail conditions. The Service assists young people in police custody by arranging suitable community-based options as an alternative to custody, as well as supporting young people on bail orders to comply with their bail conditions.

Contact: Freecall 1800 178 277

Working together for kids

The ‘Working together for kids’ series is a practical, easy to read set of guides that outline the typical child protection process in the ACT.These guides have been developed specifically for parents and families that become involved with Child and Youth Protection Services.

There are five guides in the series, each focusing on a different aspect of the child protection process. Their purpose is to provide parents and families with straightforward, relevant and helpful information specific to their needs at the time they need it.

By providing this information we aim to help parents and family members understand how the child protection system works in the ACT so we can best work together for the benefit of children and families.

You can access the guides at Working together for kids.