Information for Families and Visitors

At Bimberi, young people are supported to understand, address and take responsibility for their offending or risk-taking behaviours. Young people are assisted to continue learning and to build skills that will help them to transition back into the community.

Support for young people

All staff are there to support young people while they are in custody. Each young person will have a key worker to assist them in managing day-to-day living as well as the support of the Family Engagement Officer. Case managers also provide young people support through the formal processes like court. Case managers work with a young person and their family to put together a plan about their care and support to address any problems and build their skills.

If a young person already has a case worker in the community, this arrangement will continue while they are in Bimberi. To talk to a Case Manager, contact Child and Youth Protection Services on Sth 62071466 or Nth 62071069.

Education and activities

All young people attend education or training each day. The Murrumbidgee Education and Training Centre provide a range of programs including recognised certificate courses, tutoring and transitional support back into the community. There are also opportunities for sport and recreation, art and cultural programs and school holiday activities.

Health and wellbeing

All young people have access to health services provided by Justice Health and Forensic Mental Health Services. If a young person has any medical or mental health issues, it is important that staff at Bimberi know so that they can provide ongoing support. Staff will notify a young person’s family or carer about any concerns or health issues.

Keeping in touch

Visits, phone calls and mail from approved family members and significant others are an important part of supporting a young person and in keeping them connected to their community.

Visiting: Visiting hours work around the program commitments of young people. Things to keep in mind for visiting:

  • All visitors must be approved before booking a visit - check with the Family Engagement Officer or a Unit Manager for approval processes.
  • Visits must be booked 24 hours in advance contact 6205 9051 (9am-4pm).
  • Visitors must bring photo identification.
  • Visitors need to sign a form acknowledging they understand the visiting conditions.
  • A copy of the conditions of entry is provided to visitors these can be viewed at (www.communityservices.act.gov.au/ocyfs/bimberi)
  • For the safety and security of staff and young people, all visitors undergo security checks.
  • Visitors who have prohibited items will not be permitted into Bimberi.
  • Personal items (such as bags) cannot be taken into Bimberi. Lockers are provided for storage of any items during visits.
  • Visitors must comply with all visiting conditions or they may have their visit cancelled or stopped.
  • There is a maximum number of visitors per visit.
  • Bimberi is a smoke free facility. Smoking is not allowed inside the boundary gates.

Visiting times

No visits: Monday, Wednesday and Friday
Tuesday and Thursday: 4pm and 5pm
Saturday (and all weekday public holidays): 9, 10 and 11am

Sunday: 3, 4 and 5pm

Phone calls: Young people in Bimberi can contact approved family members and others once these phone numbers are verified.
All telephone contact must be approved before calls can be received. The Family Engagement Officer or a Bimberi Unit Manager can assist with arranging contact. Young people receive a minimum of four telephone calls to approved persons each week. Please remember to contact Bimberi staff if there are any circumstances that may affect a young person so that they can be supported appropriately.

Mail and property: Young people can receive and send mail to and from approved persons. Mail coming in and out of Bimberi is recorded, scanned, and may also be searched.

Mail that contains any prohibited item or inappropriate content is not permitted into Bimberi. In these cases, the mail may be returned, placed with the young person’s property or forwarded to the police.

Personal items and belongings

Young people are allowed to have some personal property like, photos, books or other small items while they are in Bimberi, as long as these are approved. If you would like to give something to a young person, talk to a Unit Manager or Family Engagement Officer who can let you know how this can be arranged.

Frequently asked questions

Do I need to bring clothes for a young person?
No. Bimberi supplies clothing to young people.

Can food, such as birthday cake be brought into Bimberi?
No. All food is provided (including birthday cakes).

If a young person is on medication, should this be brought to Bimberi?
No. Let staff know that a young person is on medication and they will follow up on any health or medical needs.

Can I give a young person money for buying extra items?
No. There is an incentive system and young people can ‘earn’ points that can be spent on extra items.

How often can I visit?
Approved people can visit 4 days a week within visiting times. There may be times when a visit will need to be changed or cancelled because of operational requirements. Visitors will be notified before the visit where possible.

If a young person has been supported by a counselor or other service in the community can this continue? Yes. Bimberi staff encourages existing services to maintain contact while young people are in custody.

How can family members or friends of a young person become an approved visitor?
The Family Engagement Officer at Bimberi or a Unit Manager can assist with the process of becoming an approved visitor.

Resolving concerns and complaints
Bimberi Youth Justice Centre has worked with the Children and Young People Commissioner to make sure that young people have information and support and that they know and understand how they can make a complaint.

Young people, families and visitors can raise any concerns or complaints with a Bimberi Unit Manager. If concerns cannot be resolved by doing this, the Unit Manager can assist people to complete the formal complaints process. All complaints are treated confidentially. Staff will keep you informed throughout the complaints process. Outcomes will be advised within 7 days.

Contacting Bimberi

General enquires or to book a visit 6205 9051
Family Engagement Officer 6207 3502
Unit Manager 6205 9051
CYPS Managers Sth 62071466 Nth 62071069
Post: Bimberi Youth Justice Centre
Morriset Road, Mitchell 2911
Car: Access to Bimberi is from Old Wells Station Road or Morriset Road (off Flemington Road).
Public transport: ACTION buses run on weekdays/weekends (Route 57/982 ).

For information on the bus timetable contact 13 17 10 or visit www.transport.act.gov.au

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