Compliments and Complaints

Feedback Form

We welcome feedback when:

  • We have done something well;
  • We have made a mistake;
  • We have treated you badly or unfairly;
  • We have made a wrong decision; or
  • We can do something better or differently.

We recognise that at times we may not meet your expectations. You are welcome to raise a concern about the Directorate through our complaints management process.

If you have feedback, please let us know by completing this form and sending it to:

Quality, Complaints and Regulation
ACT Community Services Directorate
GPO Box 158
CANBERRA ACT 2601

Or email :  Quality@act.gov.au

Alternatively you can submit compliments or complaints via our online feedback form.