- Eligibility for Social Housing
- Apply for Housing
- Bond Loans
- Your Tenancy
- Complaints and Compliments
- Request non-urgent maintenance
- Maintenance Policy
Social Housing incorporates Public Housing, Community Housing and Affordable Housing, offering low cost housing for people on low and moderate incomes, and/or for groups whose housing needs are not adequately met in other forms of housing.
Public Housing is owned and managed by a government agency. In the ACT, this is Housing ACT, part of the Community Services Directorate. With close to 12,000 properties spread across most suburbs in the ACT, public housing offers long-term rental accommodation for people on low to moderate incomes. Tenants of Housing ACT pay 25% of their income in rent, or the market rent for that particular property, whichever is lower.
Further information for prospective or current Housing ACT tenants can be found here.
Community Housing mainly offers long-term rental accommodation for people on low to moderate incomes. Some Community Housing Providers also offer short-term transitional supported accommodation. Most Community Housing properties are owned by the ACT Government but managed by not-for-profit organisations under head-lease arrangements while some properties are owned by the organisations themselves. These organisations vary in size. They also have different objectives or target different groups with particular needs (through circumstances such as age or disability). As well as accommodation, these organisations may also offer support to tenants, which may include advocacy, referral or programs to assist tenants to maintain their tenants and participate in community activities.
Accommodation in Community Housing may be in stand-alone housing, a townhouse, an apartment complex or in some cases, shared accommodation. These accommodation options are located across Canberra.
The ACT Government is committed to supporting Community Housing in the Territory. Community Housing provides a valuable alternative to private and public housing, allowing individual to have greater choice in their housing options.
A National Regulatory System applies to Community Housing providers. The National Regulatory System ensures that the viability and quality of Community Housing providers is maintained in a consistent way across the States and Territories.
Further information can be found on the Community Housing Fact Sheet.
Affordable Housing refers to a particular model of social housing. It provides an alternative to private rental for households with moderate incomes which are above the eligibility limits for Public and Community Housing. Affordable Housing differs from Public and Community Housing in that rent is paid as a proportion (usually 75%) of market rent for the particular property, rather than a proportion of the tenant’s income. Some Affordable Housing properties are owned by the ACT Government but managed by not-for-profit organisations under head-lease arrangements while some properties are owned by the organisations themselves. Accommodation in Affordable Housing may be in stand-alone housing, a townhouse, an apartment complex or in some cases, shared accommodation. These accommodation options are located across Canberra.
The ACT Government has a small Affordable Rental scheme within the Community Services Directorate. Further information can be found in the Affordable Rental Scheme Fact Sheet.
Some Community Housing organisations also manage a number of Affordable Rental properties. See Fact Sheets above. CHC Affordable Housing is another organisation which offers Affordable Housing for rent.
About help with rent from Social Housing
Addresses & Client Contacts
Complaints and Feedback
Customer Service Commitment Charter
Details of current Social Housing Waiting Lists
Eligibility for Social Housing
Eligibility for Early Allocation
How to Apply for Social Housing
Public Rental Housing Assistance Program
Social Housing Assistance Eligibility
Social Housing and Homelessness Services
Rent Payment Options