Housing ACT Gateway Services
Housing ACT, Gateway Services is located at Nature Conservation House, Corner of Emu Bank and Benjamin Way Belconnen.
Clients may attend the Gateway Services to access information regarding Housing ACT services, to apply for social housing or rental bond loan assistance in the ACT. A courtesy telephone is available for maintenance issues.
Housing ACT also has staff at the Centrelink Tuggeranong office each Wednesday from 8-5pm.
Contacting Housing ACT
Clients may contact Housing ACT by phoning 133 427. Your call will be answered by a client service professional, who will ascertain the appropriate person to assist with your enquiry. Your call will then be transferred to the appropriate area within Housing ACT.
A free Housing ACT courtesy telephone is installed at the Tuggeranong Canberra Connect Shopfront and within the City and Phillip Health Centres.
For Housing ACT maintenance issues call 6207 1500 (24 hours, 7 days a week) An SMS service is available on 0438 100 500.
You should continue to call 6207 1500 for any Housing ACT maintenance issues (24 hours, 7 days a week). For all other Housing ACT enquiries please call 133 427.
You may also continue to contact your Housing Manager or Client Service Officers directly regarding tenancy matters. If you do not know these direct numbers, you can receive assistance by telephoning 133 427.
Emailing Housing ACT
General enquires: Housing.CustomerService@act.gov.au
Non Urgent maintenance: Request non-urgent maintenance
Writing to Housing ACT
Applications for assistance, rental rebate forms and general correspondence may be posted to Housing ACT:
Locked Bag 3000
Belconnen ACT 2616
A courtesy Housing ACT mailbox is located within the Tuggeranong Canberra Connect Shopfront and the City and Phillip Health Centres. Clients are able to submit applications for housing assistance, rent rebate renewals and general correspondence for Housing ACT through this service.
Housing ACT will provide reply paid envelopes to clients for the renewal of rent rebate applications.
Housing ACT Outreach
Housing ACT staff will continue to meet with clients in their homes, the Gateway Services or other suitable venues by arrangement. Clients wishing to arrange a meeting with their Housing Manager or Applicant Support Officer should contact Housing ACT on 133 427.
For more information, telephone 133 427,
or visit the Gateway Services
For Housing Maintenance, phone (02) 6207-1500 (24 hours)
Other Useful Phone Numbers
ACT Office of Fair Trading:
(02) 6207 0400
ACTEW - AGL:
(02) 6248 3111
Care Financial Counselling Service
(02) 6257 1788