National Standards for Disability Services
The National Standards for Disability Services set out how disability services are to be provided and how people’s rights are to be respected and protected when they are receiving disability services.
Disability ACT requires funded services to comply with the National Standards as part of all funding agreements with disability service providers. As part of the contractual requirements, service providers submit annual baseline self-assessments against the National Standards and undergo onsite performance and financial audits every three years.
Revision of the National Standards for Disability Services
The National Standards for Disability Services are currently being revised. The revision of the National Standards has been underpinned by comprehensive consultation with key stakeholders, with particular support for the involvement of people with a disability, family members and carers.
The six draft National Standards are summarised as:
- Individual Outcomes
- Feedback and Complaints
- Service Access
- Service Management
It is anticipated that the National Standards for Disability Standards will inform the development of a nationally consistent risk-based quality management framework under the National Disability Insurance Scheme.