Advocacy and Legislation
People with disability have rights. Understanding these rights is important for people with disability and the people who care for them to ensure that they are afforded the same opportunities as every other citizen.
Knowing more about the legal framework around disability is essential for championing the rights of people with disability. If you are a person with disability, a carer, or someone who works in the areas of developing policies or services this section is important for you.
Advocacy and Rights in the ACT
Official Visitor for Disability Services
The Official Visitor for Disability Services is a monitoring and complaints option in the ACT for people with disability who access supported accommodation including residential age care. To learn more about the Official Visitor for Disability Services see our Videos and Factsheets.
To contact the Official Visitor email firstname.lastname@example.org or call (02) 6207 6560.
Investigates complaints from people who believe they have been treated unfairly or unreasonably by an ACT Government directorate or agency.
More information on ACT Ombudsman
Contact (02) 6276 0111 or complaints hotline: 1300 362 072
ACT Civil and Administrative Tribunal (ACAT)
The ACAT consolidates 16 jurisdictions and tribunals including Administrative Appeals Tribunal;Discrimination Tribunal;Guardianship and Management of Property Tribunal;Mental Health Tribunal; and Residential Tenancies Tribunal.
More information on ACT Civil and Adminstrative Tribunal Contact (02) 6207 1740
ADEC (Action on Disability within Ethnic Communities)
ADEC provides advocacy, information, referral, education, training and consultancy.
Aged and Carer Advocacy Service Inc
Aged and Carer Advocacy Service Inc - an independent advocacy organisation helping people with disabilities, older people and their carers.
More information on Aged and Carer Advocacy Service Inc Contact (02) 6242 5060
Advocacy for Inclusion Incorporated
Advocacy for Inclusion is committed to a society in which people with disabilities live inclusive and meaningful lives as part of the community, in accordance with the United Nations Convention on the Rights of Persons with Disabilities.
More information on Advocacy for Inclusion Incorporated
Contact (02) 6286 9422
Carer Advocacy Program Run by Carers ACT
The program provides individual and family advocacy on a one-to-one basis to resolve difficult or complex matters, negotiating the complexity and bureaucracy of service systems, and concerns relating to the caring role. Carers will also be supported to develop the skills to self advocate where
More information on Carer Advocacy Program Run by Carers ACT
Contact 1800 242 636
Disability Advisory Council
Disability Advisory Council provides strategic advice to the Minister for Disability and the wider ACT Government on issues affecting people with a disability in the ACT. The Council has broad terms of reference including providing advice to the Minister on disability issues, communicating the needs
of people with disability and their families and working with Disability ACT.
More information on Disability Advisory Council
Contact the Council’s Secretariat at email@example.com
Contact: (02) 6207 1086
The Elder Abuse Information and Referral Phone Line provides support, information and referral to services that may assist older people in abusive situations.
More information on Elder Abuse
Contact (02) 6205 3535
Human Rights Commission (HRC)
The HRC encourages and assists in the resolution of complaints, assisting users and providers of disability services, health services, services for children and young people and services for older people to make improvements in the provision of services.
Mary Durkin is the Health Services Commissioner and the Disability & Community Services Commissioner
Alasdair Roy is the Children & Young People Commissioner.
Helen Watchirs is the Human Rights & Discrimination Commissioner
More information on Human Rights Commission Contact (02) 6205 2222 TTY (02) 6205 1666
People with Disabilities ACT
PWD ACT represents, promotes and supports the collective interests of people with disabilities.
More information on People with Disabilites ACT
Contact (02) 6286 4223
Women with Disabilities ACT
Women With Disabilities ACT is a peer support and systemic advocacy group of women with disabilities who live in the ACT and region.
More information on Women with Disabilities ACT
Contact (02) 6291 6842
Public Advocate of the ACT (PA)
Promotes and individually represents the rights and interests of people with who are not able to represent or protect themselves including children and young people, adults with a mental illness or impaired decision making ability who require protection from abuse, exploitation or neglect.
More information on Public Advocate of the ACT
Contact (02) 6207 0707 or email: firstname.lastname@example.org
Children with Disability Australia
Children with Disability Australia (CDA) is the national peak body which represents children and young people (aged 0-25) with disability and their families.
More information on Children with Disability Australia
Investigates complaints from people who believe they have been treated unfairly or unreasonably by a Commonwealth Government department or agency, including nursing homes and hostels.
More information on Commonwealth Ombudsman Contact (02) 6276 0111 Complaints hotline: 1300 362 072
Disability Abuse and Neglect Hotline
An Australia-wide telephone hotline for reporting abuse and neglect of people with disabilities using government funded services. Allegations are referred to the appropriate authority for investigation.
More information on Disability Abuse and Neglect Hotline
Human Rights and Equal Oportunity Commission
HREOC resolves complaints of discrimination or breaches of human rights under federal laws.
Phone: (02) 9284 9888 TTY: 1800 620241 (toll free)General enquiries: 1300 369 711
More information on Human Rights and Equal Oportunity Commission
National Welfare Rights Network
National Welfare Rights Network provides advice and assistance to individuals to ensure they can exercise their rights, fulfil their obligations and maximise their entitlements under the Australian Social Security system.
More information on national welfare rights network
Office of the Privacy Commissioner (PC)
The Commissioner provides protection for personal information about you that is handled by federal and ACT government agencies, private sector health service providers and some small businesses.
More information on Office of the Privacy Commissioner
Contact 1300 363 992 TTY: 1800 620 241
Legislation and Legal framework
Advocacy for Children
How to advocate successfully for services and information you need when your child has severe disabilities.
More information on advocacy for children
Early Childhood Intervention Australia
Early Childhood Intervention Australia provides a national focus and forum, promotes the public profile of Early Childhood Intervention, facilitates effective liaison and advocacy in the community, and fosters quality information and service provision.
More information on Early Childhood Intervention Australia
National Disability Agreement (NDA) is an agreement between the Australian and State/Territory Governments that sets the national framework to fund, monitor and support quality services for people with a disability.
More information on National Disability Agreement
Australian Law Online Education Act 2004
Human Rights and Equal Opportunity Commission Act 1986 Commonwealth Privacy Act 1988 Disability Discrimination Act 1992 [Cth]
Review of the Disability Discrimination Act 1992
Disability Services Act 1991 Transport Standards
Convention on the Rights of Persons with Disabilities
The convention is the first comprehensive human rights treaty of the 21st century and is the first human rights convention to be open for signature by regional integration organizations. The Convention entered into force on 3 May 2008.
Latest information on Convention on the Rights of Persons with Disabilities
United Nations Convention on the Rights of the Child