Official Visitor for Disability Services

The Official Visitor for Disability Services is a monitoring and complaints option in the ACT for people with disability who access disability services and accommodation support. To learn more about the Official Visitor for Disability Services see our Videos and Factsheets below:

Videos

ADACAS - You and the Official Visitor You and the Official VisitorExternal Link 

 

 

 


You can Speak Up  You can Speak UpExternal Link

 

 

 


You have rights  You Have RightsExternal Link

 

 

 

 

Factsheets

Learn about the Official visitor – Residents
Learn about the Official visitor – Families, Friends and Guardians
Learn about the Official visitor – Staff
Learn about the Official visitor – Watching the Videos
Learn about the Official visitor – Easy English – Self Advocacy Kit
Learn about the Official visitor – Easy English
Learn about the Official visitor – FAQs

Contact the Official Visitor

To contact the Official Visitor call: 1800 150 036 or email: publictrustee@act.gov.au

The Official Visitor Scheme

The ACT Official Visitor Scheme includes Official Visitors for Disability Services; Homelessness Services; Children and Young People; Mental Health Services; and Corrective Services. The role and functions of Official Visitors are set out in the Official Visitor Act 2012.

To find out more about the ACT Official Scheme visit the Public Trustee’s websiteExternal Link

The Official Visitor for Disability Services Annual Report 2013—14

The first Annual Report of the Official Visitor for Disability Services (OVDS) is now available. The report outlines a range of activities including the number and kinds of complaints received by the OVDS, action taken on complaints received, and the number and kinds of matters referred by the OVDS to an investigative entity.

The Official Visitor for Disability Services Annual Report 

Legislation

Relevant legislation for the Official Visitor for Disability Services can be found at the ACT legislation registerExternal Link
The Official Visitor Act 2012External Link
The Disability Services Act 1991External Link

Official Visitor (Disability Services) Visit and Complaint Guidelines 2014 (No 1)External Link

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