Official Visitor for Disability Services

The Official Visitor for Disability Services is a monitoring and complaints option in the ACT for people with disability who access disability services and accommodation support. To learn more about the Official Visitor for Disability Services see our Videos and Factsheets below:

Videos

ADACAS - You and the Official Visitor

You and the Official VisitorExternal Link

You can Speak Up

You can Speak UpExternal Link

You have rights

You Have RightsExternal Link

Factsheets

Learn about the Official visitor – Residents
Learn about the Official visitor – Families, Friends and Guardians
Learn about the Official visitor – Staff
Learn about the Official visitor – Watching the Videos
Learn about the Official visitor – Easy English – Self Advocacy Kit
Learn about the Official visitor – Easy English
Learn about the Official visitor – FAQs

Contact the Official Visitor

To contact the Official Visitor call: 1800 150 036 or email: publictrustee@act.gov.au or by using this contact formExternal Link

The Official Visitor Scheme

The ACT Official Visitor Scheme includes Official Visitors for Disability Services; Homelessness Services; Children and Young People; Mental Health Services; and Corrective Services. The role and functions of Official Visitors are set out in the Official Visitor Act 2012.

To find out more about the ACT Official Visitor Scheme visit the Public Trustee and Guardian's website: https://www.ptg.act.gov.au/resources/visitor-schemeExternal Link

The Official Visitor for Disability Services Annual Report

The Annual Report of the Official Visitor for Disability Services (OVDS) outlines a range of activities including the number and kinds of complaints received by the OVDS, action taken on complaints received, and the number and kinds of matters referred by the OVDS to an investigative entity. See links below for previous Annual Reports:

2013-14 Official Visitor of Disability Services Annual Report [PDF 352KB] [WORD 41KB]

2014-15 Official Visitor of Disability Services Annual Report [PDF 150KB] [WORD 42KB]

2015-16 Official Visitor of Disability Services Annual Report [PDF 207KB] [WORD 33KB]

2016-17 Official Visitor of Disability Services Annual Report [PDF 172KB] [WORD 31KB]

Legislation

Relevant legislation for the Official Visitor for Disability Services can be found at the ACT legislation registerExternal Link
The Official Visitor Act 2012External Link
The Disability Services Act 1991External Link

Official Visitor (Disability Services) Visit and Complaint Guidelines 2014 (No 1)External Link

Top