Community Services Directorate has created this privacy statement in order to demonstrate its firm commitment to protecting personal privacy.

We seek to adhere to the Guidelines for Federal and ACT Government Websites 
developed by the Australian Privacy Commissioner

Information about the Commonwealth Privacy Act 1988 s available on the Office of the Privacy Commissioner's website at

Emails and Electronic Forms

We collect no personal information about you unless you voluntarily choose to participate in an activity that asks for information, such as:

  • Sending an email
  • Participating in a survey
  • Undertaking a payment or other transaction

Suggesting a link

We will record your email address only if you send us a message. Your personal information will only be used for the purposes for which you have provided it and will not be disclosed to other persons or organisations without your prior consent. Your email address will not be added to a mailing list, unless you have provided it to us in order to subscribe to one of our subscription services.

Where you choose to send us a completed electronic form that includes your personal details, we do collect personally identifiable information, such as name, address and email address. The information collected by email or electronic forms will be used only for the purpose for which you provided it, and we will not disclose it without your consent, except where authorised or required by law.

The Internet is an insecure medium and users should be aware that there are inherent risks transmitting information across the Internet. Information submitted unencrypted via email or web forms may be at risk of being intercepted, read or modified. If you do not wish to email or send an online form to the Australian Capital Territory Government, you can send a postal mail to the address at Contact Us.

Data Collected - Browsing (Clickstream data)

When you look at this website, the website server makes a record of your visit and logs the following information:

  • the user's server address
  • the user's top level domain name (for example .com, .gov, .org, .au etc)
  • the date and time of visit to the site
  • the time spent on individual pages and the site overall
  • the previous site visited
  • the type of browser used
  • which pages are accessed
  • which files were downloaded

The data listed above is collected for the following purposes:

  • website and system administration, including monitoring to prevent security breaches
  • enhancement of the web site to the user's needs
  • research and development

No attempt will be made to identify individual users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency (eg Australian Federal Police) exercises a warrant to inspect our service provider's log files. This information is analysed to determine the web site's usage statistics.


A cookie is a short message given to your web browser by a web server. Your browser stores the message and sends it back to the server each time you return to that website. We use cookies to "remember" your browser between page visits. In this situation, the cookie identifies your browser, not you personally.

We may use cookies to track users as they travel through the site - for instance, we might use cookies to count the total number of unique users who are accessing the site over a particular period of time. This information will never be shared with a third party, and is only used to make our systems more efficient.

Other Sites

This site contains links to external web sites. The Australian Capital Territory Government is not responsible for the privacy practices or the content of such websites. For more information, refer to our Disclaimer statement.


We take great care with practices that affect personal privacy and welcome feedback about the the site's design and practices. Questions and feedback should be addressed to webmaster at